Overview
We’re looking for a Senior Manager, Business Operations to lead end-to-end execution across Sales, Customer Service, Operations, Safety, and Accounts. Reporting into Commercial Excellence, this role is critical in translating strategy into disciplined execution on the ground — ensuring we deliver on our commitments to customers, our people, and the business.

This is a role for someone who owns outcomes, leads from the front, and delivers — especially when it’s tough.

Our DNA — What We Expect

At Triple 8, our culture is defined by how we show up every day. This role must be a strong fit to our DNA:

We Care — build trust, respect people, and lead with intent
Talent Commitment — coach, develop, and don’t give up on people
Customer First — deliver reliably, no excuses
Business & Financial Acumen — know the numbers, act on them
Resilience, Ownership & Bias for Action — own outcomes end-to-end
Strategic & Future-Focused — think beyond today
Adaptability & Growth Mindset — learn, adjust, improve
Innovation & Ideation — challenge and build better ways

We are a family-built business — we value hard work, discipline, and integrity.
We support our people, but we also expect performance and accountability.

What You’ll Own

Full business performance across:

Revenue growth and customer retention
Operational efficiency and service delivery
Cost control and margin improvement
Safety performance and compliance
Financial discipline (billing, collections, cost control)

What You’ll Do

Drive Execution with Discipline

Translate commercial strategy into clear operational action
Build alignment across Sales, CSR, Operations, Safety, and Accounts
Ensure ownership is clear and followed through

Lead Growth & Customer Outcomes

Partner with Sales to deliver on revenue and customer commitments
Stay close to key customers and resolve escalations
Strengthen trust through consistent delivery

Run Strong, Efficient Operations

Optimize productivity, fleet utilization, and cost efficiency
Identify gaps, remove inefficiencies, and drive continuous improvement

Champion Safety

Lead a proactive, non-negotiable safety culture
Ensure compliance across BC & Alberta operations

Own Financial Performance

Drive billing accuracy, collections, and cost discipline
Use data to make decisions and act quickly on gaps

Build and Develop Talent

Coach leaders and build strong, accountable teams
Be open to mentorship while actively mentoring others
Create an environment of high expectations and support

What You Bring

10+ years of leadership experience in trucking, logistics, or field operations
Proven ability to lead multi-functional teams
Strong financial and commercial acumen
A track record of driving performance and execution
A mindset grounded in:
Ownership and accountability
Discipline and work ethic
Resilience and follow-through
Solution-oriented thinking

What Success Looks Like

Strategy is translated into clear, consistent execution
Teams operate with ownership, alignment, and accountability
Strong performance across revenue, cost, and service
High trust with customers and internal stakeholders
Safety and discipline embedded into daily operations
Talent is developed, engaged, and delivering

Why Join Us

A high-impact role at the core of business performance
Direct exposure to and alignment with Commercial Excellence strategy
A culture built on trust, discipline, and growth
Opportunity to be mentored and grow, while building future leaders
A place where results matter — and people do too

If you’re someone who takes ownership, builds strong teams, and delivers results without excuses, you’ll fit right in.

Pay: $100,000.00-$120,000.00 per year

Benefits:

Casual dress
Dental care
On-site parking
Paid time off
Vision care

Work Location: In person

TRIPLE EIGHT TRANSPORT

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Senior Manager- Business Operations