Overview
We’re looking for a Senior Manager, Business Operations to lead end-to-end execution across Sales, Customer Service, Operations, Safety, and Accounts. Reporting into Commercial Excellence, this role is critical in translating strategy into disciplined execution on the ground — ensuring we deliver on our commitments to customers, our people, and the business.
This is a role for someone who owns outcomes, leads from the front, and delivers — especially when it’s tough.
Our DNA — What We Expect
At Triple 8, our culture is defined by how we show up every day. This role must be a strong fit to our DNA:
- We Care — build trust, respect people, and lead with intent
- Talent Commitment — coach, develop, and don’t give up on people
- Customer First — deliver reliably, no excuses
- Business & Financial Acumen — know the numbers, act on them
- Resilience, Ownership & Bias for Action — own outcomes end-to-end
- Strategic & Future-Focused — think beyond today
- Adaptability & Growth Mindset — learn, adjust, improve
- Innovation & Ideation — challenge and build better ways
We are a family-built business — we value hard work, discipline, and integrity.
We support our people, but we also expect performance and accountability.
What You’ll Own
Full business performance across:
- Revenue growth and customer retention
- Operational efficiency and service delivery
- Cost control and margin improvement
- Safety performance and compliance
- Financial discipline (billing, collections, cost control)
What You’ll Do
Drive Execution with Discipline
- Translate commercial strategy into clear operational action
- Build alignment across Sales, CSR, Operations, Safety, and Accounts
- Ensure ownership is clear and followed through
Lead Growth & Customer Outcomes
- Partner with Sales to deliver on revenue and customer commitments
- Stay close to key customers and resolve escalations
- Strengthen trust through consistent delivery
Run Strong, Efficient Operations
- Optimize productivity, fleet utilization, and cost efficiency
- Identify gaps, remove inefficiencies, and drive continuous improvement
Champion Safety
- Lead a proactive, non-negotiable safety culture
- Ensure compliance across BC & Alberta operations
Own Financial Performance
- Drive billing accuracy, collections, and cost discipline
- Use data to make decisions and act quickly on gaps
Build and Develop Talent
- Coach leaders and build strong, accountable teams
- Be open to mentorship while actively mentoring others
- Create an environment of high expectations and support
What You Bring
- 10+ years of leadership experience in trucking, logistics, or field operations
- Proven ability to lead multi-functional teams
- Strong financial and commercial acumen
- A track record of driving performance and execution
- A mindset grounded in:
- Ownership and accountability
- Discipline and work ethic
- Resilience and follow-through
- Solution-oriented thinking
What Success Looks Like
- Strategy is translated into clear, consistent execution
- Teams operate with ownership, alignment, and accountability
- Strong performance across revenue, cost, and service
- High trust with customers and internal stakeholders
- Safety and discipline embedded into daily operations
- Talent is developed, engaged, and delivering
Why Join Us
- A high-impact role at the core of business performance
- Direct exposure to and alignment with Commercial Excellence strategy
- A culture built on trust, discipline, and growth
- Opportunity to be mentored and grow, while building future leaders
- A place where results matter — and people do too
If you’re someone who takes ownership, builds strong teams, and delivers results without excuses, you’ll fit right in.
Pay: $100,000.00-$120,000.00 per year
Benefits:
- Casual dress
- Dental care
- On-site parking
- Paid time off
- Vision care
Work Location: In person
