Overview

As the Business & Sales Operations Manager, you will serve as a critical bridge across administrative, sales, and systems operations during a high-growth phase of the company. Reporting directly to the CRO, you will oversee and execute key functions spanning HR, compliance, ERP implementation, systems integration, and sales operations.

This is an interim hybrid role designed to build the foundation for both business and sales operations. Over time, the position is expected to evolve into two dedicated roles — Business Operations Manager and Sales Operations Manager — giving you the opportunity to shape both functions and ultimately grow into a leadership path aligned with your strengths.

Key Responsibilities

Sales Operations

Maintain and optimize CRM systems, ensuring data integrity and adoption across teams
Develop dashboards and reporting to track pipeline, forecasting, and sales KPIs
Support sales leadership with process design, lead management, and performance analysis
Streamline quoting, contract, and deal-tracking workflows to improve efficiency
Partner with the CRO to evaluate and implement sales enablement tools

Business & Administrative Operations

Lead the implementation and integration of the company’s new ERP system, working cross-functionally with finance, operations, and sales to ensure successful deployment and adoption
Oversee and implement internal systems (HRIS, document management, CRM integrations, ERP modules, etc.)
Standardize SOPs and drive process automation across departments
Support HR functions including recruitment logistics, onboarding/offboarding, performance review cycles, and employee engagement
Manage administrative platforms and internal documentation
Coordinate physical office needs (supplies, vendors, health & safety, space planning)

Compliance & Legal Coordination

Maintain and update corporate documentation and compliance records
Track contract renewals, NDAs, and vendor agreements
Ensure regulatory filings, certifications, and corporate governance obligations are met
Support CRO and CAO in coordinating with external legal counsel

Risk Management & Insurance

Assist in coordinating insurance renewals and risk assessments
Maintain records for liability, worker’s comp, cyber, and general insurance policies
Track incident reports and assist with mitigation efforts

Project Coordination & Support

Serve as project manager for cross-functional initiatives led by the CRO or CAO
Prepare reports, presentations, and updates for executive and board meetings
Act as a liaison between sales, operations, and external stakeholders

Qualifications

5+ years of experience in business operations, systems implementation, or sales operations
Proven experience leading or supporting ERP implementation and system integration projects
Strong familiarity with CRM, HRIS, and other enterprise business platforms
Demonstrated ability to implement systems and drive operational efficiencies
Analytical and data-driven mindset with experience building reports and KPIs
Excellent organizational, communication, and project management skills
High level of discretion and professionalism in handling sensitive matters
Experience in a growing or mid-sized company strongly preferred

Growth OpportunityThis role is designed as a hybrid foundation-building position during a critical stage of growth. Over time, responsibilities will naturally evolve into two dedicated roles:

Business Operations Manager — focusing on HR, compliance, ERP systems, and administration
Sales Operations Manager — focusing on sales systems, forecasting, pipeline management, and enablement

Job Type: Full-time

Pay: $59,802.77-$105,000.00 per year

Benefits:

Dental care
Extended health care
On-site parking
Paid time off
RRSP match
Vision care

Work Location: Hybrid remote in Thunder Bay, ON P7E 6W1

Turn-Key Communications

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Business & Sales Operations Manager