We are seeking a dynamic and results-driven Sales Operations Manager to optimize our sales function in the consumer electronics and home office accessories industry. The Sales Operations Manager will play a pivotal role in streamlining processes, implementing sales strategies, managing sales data, and ensuring seamless collaboration between sales, channels, marketing, logistics, and accounting. This role requires strong analytical skills, leadership capabilities, and a focus on continuous improvement to drive our sales team's success.

Twelve South is a Charleston-based company that designs and manufactures innovative and beautiful accessories tailored for Apple. Our products are sold around the world in Apple Store, Amazon, Best Buy and at TwelveSouth.com.

In this role, you will play an essential role in increasing sales productivity, implementing our company’s sales execution plan and driving operational excellence to achieve the greatest results possible. We’re looking for a highly driven, motivated sales focused individual who can acts as a thought leader operationally, tracking success criteria and performance metrics, enabling the entire sales organization to achieve business goals efficiently and effectively. As an early member of the team, this is a unique opportunity to define sales operations processes from the ground up. The ideal candidate is someone who loves creating alignment and action across teams, moving roadblocks, and lives for big challenges.

Key Responsibilities:

Collaborate with the Director of Sales to develop and implement sales strategies and tactics to meet defined sales objectives.
Evaluate and optimize sales processes to enhance efficiency and productivity.
Lead, guide and support the global sales team.
Facilitate regular calls with sales personnel to understand sales strategy and discuss possible solutions to open issues with customers.
Properly communicate with and set the expectation to customers on product availability and order status.
Research and implement best practices, automation tools, and CRM systems to streamline workflows.
Analyze market trends, customer feedback, and competitor data to identify growth opportunities.
Work in cooperation with the Sales Analyst to develop KPIs to track progress towards sales goals.
Analyze sales data, metrics, and KPIs to identify trends and areas for improvement.
Provide detailed analysis and reports that track sales performance and provide insights to management.
Assist in the creation of annual sales budgets and forecasts.
Monitor actual sales performance against budgeted targets and make recommendations for necessary adjustments.
Identify areas for cost control and revenue enhancement.
Collaborate with other departments, such as marketing, finance, and operations, to ensure alignment and support for sales initiatives.
Address any cross-functional issues that may impact sales performance.
Attend industry events to meet with customers and provide in person sales training.

Qualifications and Skills:

Bachelor's degree in business, marketing, or a related field
3-5 years of proven experience in sales operations. Management of a sales operations team preferred.
Solid understanding of operational processes such as accounts, resellers, forecasting, partner incentives, and sales compensation.
Strong analytical and problem-solving skills.
Proficiency in CRM software and sales analytics tools.
Excellent communication and interpersonal skills.
Ability to work in a fast-paced and dynamic environment.
Attention to detail and a commitment to accuracy.

Reports to: Director of Sales

Twelve South

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Sales Operations Manager