Location: Sheffield HQ, Hybrid/ In-office

Salary: £60,000+

Contract: Permanent

Hiring Manager: CCO, COO

Reports to: CCO

Hours: 37.5 hours per week

Recruiter: Meikay Cheng

Job Overview:

As the Head of Sales Operations at Twinkl, you will play a crucial role in optimising our Schools Sales Function, leading the development of our long-term School sales strategy as we grow our global presence.

You’ll lead on growing our go-to-market operations internationally, developing territory and technology. You will be data-obsessed, and develop data sales strategies to ensure the effective and efficient execution of the company's sales goals.

You’ll have domain expertise in sales operations, not afraid to be hands-on working closely with our Head of Schools,, and will enjoy the process of scaling a rapidly growing business.

Key Responsibilities:

Process Optimisation:
- Streamline and enhance sales processes, methodologies, and tools to boost efficiency. Drive the adoption of best practices across the sales organisation
- Investigate and implement appropriate AI solutions to streamline and maximise outreach activities

Strategy Development
- Collaborate with the executive team to set revenue targets and develop strategies to achieve them. Analyse market trends and competitor activities to identify opportunities and threats

Data Management & Analytics:
- Lead on the use of sales data from across the business to drive strategic development and decision-making. Oversee the management and integrity of sales data. Deliver key metrics and insights to facilitate data-driven decisions. Provide forecasting reports, pipeline analysis, and conversion metrics

Pricing & Contract Management:
- Collaborate with Finance and Product teams to develop and adjust pricing models. Oversee contract processes and negotiations. Identify opportunities for pricing optimisations

Sales Enablement:
- Work closely with the sales and marketing teams to ensure the sales team has the necessary tools, resources, and training to perform at their best

Team Leadership & Collaboration:
- Manage and grow the Sales Operations team. Collaborate with cross-functional teams like Sales, Marketing, Customer Success, Finance, and Product to ensure alignment

Performance Monitoring:
- Set KPIs for the sales team and monitor performance against targets. Implement corrective action plans where necessary

Sales Enterprise Systems Management:
- Evaluate and implement sales & marketing technologies, including CRM and marketing Automation, to enhance productivity and improve customer experience. Ensure seamless integration of tools across departments

Sales Territory Definition and Optimisation:
- Work with sales leaders to identify sales territories that require more sales resources or less focus. Ensure sales territories are balanced and equitable for the salespeople at the same time as maximising revenue potential.

Sales Compensation Plan Design and Implementation:
- Work with Sales and Finance to design model and implement sales incentive and compensation plans that drive the right behaviour at a cost within budget and are market competitive.

Requirements

5+ years of experience in sales operations or marketing operations, preferably in a SaaS environment
Proven experience selling to education clients
Proven track record of driving revenue growth and SaaS businesses
Experience in scaling out sales functions internationally
Strong analytical, organisational, and leadership skills
In-depth experience with CRM systems, preferably experience with Zendesk
Ability to collaborate and communicate effectively across all levels of the organisation
Familiarity with the SaaS sales cycle and its unique challenges

If you require a reasonable adjustment to the application/selection process to enable you to demonstrate your ability to perform the job requirements please include this at the foot of your covering letter. This will help us to understand any modifications we may need to make to support you throughout our selection process.

Benefits

In return for everything you can bring, we can offer you an exciting role in a fast-growing and dynamic business, with plenty of career opportunities.

Here’s a few of the things that make Twinkl a great place to be:

A friendly, welcoming and supportive culture. We believe work should be fun and always put people before process
Diversity, inclusion and belonging - our Employee Network Program includes working groups for LGBTQ+, People of Colour, Disabilities (visible and invisible), Women in Tech and Working Parents
From day 1 - Westfield Health, 29 annual leave days per year plus up to four additional days that may be awarded each year by the company, flexible working policy with opportunities to work from home and Twinkl subscriptionAfter probation - company sick pay and cycle to work scheme
Long term service reward after 2+ years of service - Life insurance, enhanced pension contribution, enhanced maternity pay, enhanced adoption pay and enhanced paternity pay
Company sick pay and cycle to work scheme
Long term service reward after 2+ years of service - Life insurance, enhanced pension contribution, enhanced maternity pay, enhanced adoption pay and enhanced paternity pay

Twinkl Educational Publishing

New Jobs

Head of Sales Operations