Company Description

UFactory is a leading developer of collaborative robotic arms and accessories, with products deployed across research, education, manufacturing, and creative industries worldwide. Our arms are trusted by engineers, makers, and enterprises in over 40 countries. As we accelerate our North American commercial presence, we're looking for a hungry Sales & Operations Coordinator to help us grow.

Role Description

This is a full-time role for a Sales Operations Coordinator based in the NYC (Midtown). The Sales Operations Coordinator will support and optimize sales processes, coordinate between sales and customer support teams, assist in managing customer relationships, and ensure smooth communication within the sales operations. Additional responsibilities include tracking sales performance metrics, addressing customer inquiries, and providing operational and administrative support to the team.

What You'll Own

Research and identify potential leads across target verticals: research labs, universities, manufacturing, creative studios, and enterprise R&D
Support the sales cycle — outreach, demo scheduling, follow-ups, and proposal preparation
Execute outbound sequences via email and LinkedIn under guidance from leadership
Maintain a clean and up-to-date pipeline in the CRM
Assist at trade shows, robotics meetups, and industry events
Manage CRM (HubSpot or equivalent) — data hygiene, pipeline reporting, deal stage management
Identify operational bottlenecks and implement process improvements
Support co-marketing initiatives with distributors, system integrators, and academic partners
Help coordinate content and campaigns that generate inbound demand (case studies, demos, LinkedIn)
Coordinate order processing, invoicing, and fulfillment tracking, etc.

What We're Looking For

1–3 years of experience in sales support, operations, business development, or a related role — internships count
Some exposure to outbound sales or lead generation; comfortable picking up the phone or sending a cold email
Basic CRM experience (HubSpot, Salesforce, or similar) or a strong willingness to learn
Highly organized and detail-oriented — you don't let things fall through the cracks
Strong written and verbal communication skills
Self-starter who takes initiative and doesn't need to be micromanaged
Comfort with basic invoicing, purchase orders, or order tracking is a plus
Interest in robotics, automation, or hardware products is a plus — not required
Mandarin language skills are a bonus given our China HQ collaboration

Nice to Have

Experience selling hardware into manufacturing, or enterprise R&D environments
Background in or familiarity with collaborative robots, robotic arms, or automation systems

What We Offer

Base salary of $55,000–$75,000 depending on experience, plus performance-based commission
Hands-on experience with cutting-edge robotics products at the frontier of automation
Mentorship and direct access to leadership — you'll learn sales, ops, and business development from the ground up
Clear path to grow into a more senior sales or operations role as the North American team scales
Health, dental, and vision benefits
Flexible hybrid work environment

UFACTORY

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Sales Operations Coordinator