ULTRA MOBILE is seeking a talented Program Manager, Sales Operations to join the Sales team! Individual reports to Senior Director, Sales Operations. Role is remote- must reside in the United States.

ABOUT THE ROLE

The Sales Operations Program Manager's primary role is to support the company's sales team and along with external channel partners. Reporting to the Sales Operations Manager, this position is responsible for, but not limited to, verifying and onboarding new Retailers, Assisting managing House, Retailer, and Ultra TV Demo lines programs, administrative sales support, assisting the field sales team, Master agents and National Account team with a variety of tasks, and maintaining all sales-related legal documents and communications. Position works closely with the Merch/Marketing team, Indirect Sales Management, Sales Analytics, and Business Development, and Product teams on various program launch in the channel.

Your usual day of awesomeness includes:

Day to day administration and support of sales operations, field sales as well as channel sales and partners.

Verifying paperwork, location and onboarding new Retailers.
Work on resolving issues submitted to salesops in Jira by using Clover, Grand Central, Genesis in addition to other UVNV tools within SLA.
Work in partnership with appropriate teams (TechOps, Supply Chain/Warehouse, Care, EIM, etc.).
Create. manage and execute a Retailer communications calendar, send our Retailer communication and track open metrics. work on AB tactics to increase visibility.
Manage Demo Line Program – qualifying, funding, tracking, auditing, etc.
- Including Retailers, House accounts, and Ultra TV Demo lines.
Maintain and manage sales resources and version control of sales documents – agreements, training documents, marketing materials by conducting Quarterly audits and check validity updating as needed.
Work closely with other departments and cross-functional teams to review sales progress, resolve issues and ensure a high level of customer satisfaction and mitigate company losses.
Manage monthly competitor comparison sheet with intel gathered with field support and recorded monthly.
Proactively identify opportunities for process improvements, remove process bottlenecks, and champion sales efficiency/effectiveness.
Document processes and create a high-level how-to procedure for important ongoing sales operations tasks.
Support the execution of various sales and marketing programs including product launches, tradeshows/events, incentive programs, etc.Meeting coordination includes executive meetings, sales meetings, customer meetings both on and off-site as required.
Handle account review in customer service escalation, chargebacks, and refund requests.

WHAT YOU BRING

BA/BS degree in communications, marketing, business or related degree preferred.
2-3 years of experience in sales administrative support role.
Excellent writing and oral communications skills required.
Friendly demeanor, team-oriented and willing to help under demanding situations.
An understanding of what motivates field salespeople and how to support their unique personalities effectively.
Must be a self-starter, possess a desire to drive initiatives and work independently.
Well organized, extremely detail-oriented and the ability to handle multiple tasks and proactively manage day-to-day responsibilities.
Resourceful, high level of flexibility, energetic and adaptable to change.
Ability to integrate and operate within a team environment.
Open to travel, if needed, to support events or meetings.

WE ARE ULTRA & MINT MOBILE

We connect people to what's most important in their lives: Easily, affordably and reliably. We strive to be California's Preeminent Destination Employer. Oh yeah, we get it too! We understand what matters to you most. You're an individual with unique needs, and we're prepared to exceed any expectations you have for an ideal employer.

We're smart, strategic, and get things done without a lot of red tape or unnecessary politics. Everyone matters here and everyone has a voice. Expect to spend your time contributing to projects that really matter. We obsess over the employee experience. To start, we provide some of the most competitive salary, benefits, family leave, and vacation in Southern California. We believe in you and invest in you. Not just your career aspirations, but your life.

In addition, we've got a laundry list of perks you'll brag about on insta - Lunch every day prepared by our very own chef, healthy snacks, onsite gym, free massages, car wash services, and most importantly, a team atmosphere. We even raise the bar on well bars, including Espresso/Cappuccino/Nitro/Cold Brew/Kombucha Bar, Froyo Bar, Breakfast Bar, Snack Bar and a, well, you know, bar (after 5 pm).

And if you feel intrigued right now reading, imagine the co-workers we have already attracted. This is the kind of team you'll want to take home to mom or invite to your kid's next birthday party. This is the kind of close-knit community happening here. Come check out how you can be part of Ultra & Mint!

OUR VALUES – LET'S MAKE LIFE ULTRA TOGETHER!

Ownership: We are all owners; be the outcome and get the job done.
Action Biased: Be brilliant, proactive, and act with urgency.
Embrace the Adventure: Be agile, adaptive, and thrive on change.
Invent and Simplify: Never accept good enough.

$1,000 REFERRAL BONUS

Take a look at this job description, if you are the right person, please apply. If Ultra Mobile doesn't appear to be a fit for you, refer a friend or colleague and get $1,000. Let your friend or colleague know to provide your full name and email when applying to the job. If we hire them and they stay for 90 days, you get $1000. For more details of restrictions and rules, please email recruiting@ultra.me.

Covid-19 Vaccination Requirement

UVNV, Inc. has adopted a mandated vaccination policy to support the health and safety of our team members and our community. The Company requires all employees to be fully vaccinated. The Company will provide accommodations based on medical condition or sincerely held religious beliefs or practices. Please let us know if you'd like to discuss the policy or available accommodations before proceeding with our recruitment process.

We are committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualification, experience, ability, and job performance.

In support of the Equal Pay for Equal Work Act, the range of starting pay for this role is $70,000 - $80,000. This is not a guarantee of compensation or salary, actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, education, certifications, responsibility, and geographic location. We also offer a variety of benefits including health, disability insurance, 401 (k), flexible spending accounts, EAP, education reimbursement, parental leave, unlimited vacation, bonuses, and company paid holidays. The specific programs available will vary depending on state, start date, and employment type. Our recruitment team will be happy to answer any questions you may have.

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Program Manager, Sales Operations - Remote