Job Posting End Date: September 01

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:

Award-winning culture
Inclusion and diversity as a priority
Performance Based Incentive Plans
Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
Generous PTO (including paid time to volunteer!)
Up to 9.5% 401(k) employer contribution
Mental health support
Career advancement opportunities
Student loan repayment options
Tuition reimbursement
Flexible work environments

All the benefits listed above are subject to the terms of their individual Plans.

And that’s just the beginning…

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!

General Summary:

The Small Business Operations Manager is responsible for identifying and implementing efficient and effective sales support processes aligned with global achievement of Small Business results. The incumbent will lead a team of Small Business Development Specialists (SBDS) that will contribute to sales support activities that maximize profitable revenue generation. The Small Business Operations Manager will be tasked with driving detailed team partnerships with Small Business Consultants, Small Business Sales Directors, Field Office partners, Home Office leaders and support areas, and external partners. Focus will be on driving consistency and growth through Renewals, Enrollments, Plan Changes, NLOC, lead generation, and activity reporting.

Principal Duties and Responsibilities

Develop and continually enhance best practice processes and activities to support profitable growth generation and efficiency in the Small Case segment
Execute on renewal, reenrollment, and Market Development support plans across offices/Hubs
Contribute to performance of Small Business Development Specialists through proven coaching and development techniques
Provide forward thinking leadership and be an ambassador of proactive change in the Small Business segment
Leadership of a diverse team, including all aspects of people management, selection, training, resource capacity, job design and performance management that creates a high-performance operating environment
Ensures quality, audit, and control standards through the development of effective Small Business Operations standards, policies, education, and creative training programs.
Develops Small Business workflows to meet specialized needs to ensure that appropriate client support and financial levels are met at all times
Manages internal and external customer expectations through business planning and partnering efforts throughout the corporation
Provides leadership, direction, and support to associated Small Business project teams.
Communicates sales support strategies and status to all impacted parties
Meets challenges head-on by the efficient and timely development, identification, and implementation of new strategies, solutions, and opportunities for improved service standards
May perform other duties as assigned

Job Specifications

College degree preferred plus 5-7 years of increasingly responsible management experience
Proven ability to make sound business decisions and deliver results
Full understanding of the Unum US or Colonial Life product and service portfolio preferred
Demonstrated experience in motivation, team building and collaboration
Strong interpersonal, communication and negotiation skills – both written and verbal
Strong project management, leadership and organization skills
Proven ability to think strategically and act tactically
Solid understanding of the budget and salary administration processes, and the impact of each to productivity, morale and service levels
Overall knowledge of business workflow within Unum in general, and functional area(s) in particular
Strong Microsoft Office skills – Word, PowerPoint, Excel
Solid technical aptitude - ability to utilize and leverage technology and systems
Solid organization skills/ability to manage multiple priorities/deadlines
Ability to partner with a close team and develop strong business relationships
Ability to manage conflicts
Strong business acumen

#LI-JQ1

Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.

$75,500.00-$135,900.00

Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.

Company:

Unum

Unum

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Small Business Sales Operations Manager