About Urban

Urban is an offline marketing company based in Birmingham, near the Mailbox. We partner with leading UK brands across sectors including telecommunications, energy, and charities—helping them scale efficiently while delivering high-quality, face-to-face customer experiences.

About the Role

We are currently recruiting for a Business Operations & Management Associate at entry level to support business operations, fill bottlenecks, and improve overall KPIs.

This opportunity is ideal for individuals looking to build a long-term career in business, focusing on customer engagement, operational efficiency, and leadership development.

No prior experience is required, as we provide full training and ongoing mentorship.

Key Responsibilities

Contribute to KPI performance and support improvements across campaigns
Participate in a structured training programme focused on communication, leadership, and business development
Take initiative in hosting team sessions focused on improving performance metrics
Attend networking events and industry conferences
Represent leading UK brands in professional, face-to-face customer interactions
Assist with the coordination of daily operations and campaign-related tasks

Skills & Requirements

Student mentality and willingness to learn
Positive attitude and strong work ethic
High level of discipline
Interest in developing business acumen
Strong communication and interpersonal skills
Ambitious and growth-oriented mindset

Experience

No prior experience required — full training provided.

What We Offer

Comprehensive training and onboarding programme
Full-time, permanent position
Supportive, growth-focused environment
Ongoing mentoring and development
Performance-based progression opportunities
Uncapped earning potential with incentives
Merit-based progression (non-seniority environment)

URBAN

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Business Operations & Management Associate