About Urban
Urban is an offline marketing company based in Birmingham, near the Mailbox. We partner with leading UK brands across sectors including telecommunications, energy, and charities—helping them scale efficiently while delivering high-quality, face-to-face customer experiences.
About the Role
We are currently recruiting for a Business Operations & Management Associate at entry level to support business operations, fill bottlenecks, and improve overall KPIs.
This opportunity is ideal for individuals looking to build a long-term career in business, focusing on customer engagement, operational efficiency, and leadership development.
No prior experience is required, as we provide full training and ongoing mentorship.
Key Responsibilities
- Contribute to KPI performance and support improvements across campaigns
- Participate in a structured training programme focused on communication, leadership, and business development
- Take initiative in hosting team sessions focused on improving performance metrics
- Attend networking events and industry conferences
- Represent leading UK brands in professional, face-to-face customer interactions
- Assist with the coordination of daily operations and campaign-related tasks
Skills & Requirements
- Student mentality and willingness to learn
- Positive attitude and strong work ethic
- High level of discipline
- Interest in developing business acumen
- Strong communication and interpersonal skills
- Ambitious and growth-oriented mindset
Experience
No prior experience required — full training provided.
What We Offer
- Comprehensive training and onboarding programme
- Full-time, permanent position
- Supportive, growth-focused environment
- Ongoing mentoring and development
- Performance-based progression opportunities
- Uncapped earning potential with incentives
- Merit-based progression (non-seniority environment)
