Role Description

Delivery Manager – Business Operations

Location: East Midlands

Type: Permanent

We’re looking for a Business Operations focused Delivery Manager to oversee document processing operations for a key project of ours in the East Midlands. You’ll play a critical role in ensuring seamless service delivery while driving revenue, margin, and growth.

The Role

Lead and optimize customer operations, ensuring effective delivery of both existing and new business processes
Collaborate with internal teams (implementation, sales, client relations, legal, and commercial) to support contract renewals, business expansion, and product innovation
Develop deep business domain expertise within the team and identify opportunities for expansion into new areas
Manage and mentor the Operations team to exceed client expectations and improve efficiency
Build a pipeline of potential talent to support future recruitment needs
Define, track, and report internal SLAs to drive continuous performance improvement.

What You Will Bring

Strong leadership and interpersonal skills with experience managing high-volume processing teams
Proven ability to influence stakeholders and gain support for ideas internally and externally
Strategic and commercial mindset in identifying and developing business opportunities
Minimum 5 years of experience in financial services sectors
Over 5 years of B2B relationship management and business development experience
Minimum of 2 years of people management experience, with 4–5 years of project management exposure in client-focused initiatives.

Apply now or reach out for more information!

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Skills

Operations Management,Business Growth,Leadership Capabilities

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