Description

We are a fast-growing D2C brand seeking a Business Operations Lead to take ownership of end-to-end operations, acting as a founder-facing operational leader.

This Role Spans All Operational Areas

Supply chain & vendor management
Fulfillment & logistics
Customer experience (CX)
Back-office operations
Operational analytics & reporting

You will ensure smooth execution, scalable processes, and high-quality customer experience across D2C, marketplaces, and quick commerce channels. This is a hands-on, high-impact role with visibility to the founder and leadership team.

Key End-to-End Operations & Own day-to-day operations across D2C, marketplaces, and quick commerce channels

Manage fulfillment, logistics, and warehousing
Track KPIs: on-time delivery, stockouts, order accuracy, and fulfillment efficiency
Supply Chain & Vendor Coordinate procurement, vendor sourcing, production, and inventory planning
Ensure vendors meet quality standards and SLAs
Negotiate contracts, pricing, and terms with vendors and partners
Optimize inventory levels, replenishment cycles, and fulfillment cost
Customer Experience & Back-End Oversee CX operations, including complaints, returns, and refunds
Manage back-office operations, including order processing, reconciliations, and approvals
Implement SOPs, dashboards, and processes to improve efficiency
Operational Analytics & Reporting
Maintain dashboards and KPIs for operations, fulfillment, CX, and supply chain
Highlight bottlenecks, risks, and process gaps to the founder
Drive data-driven decision-making to optimize operations
Cross-Functional Collaborate with marketing, product, finance, and tech teams for operational alignment
Support launches, campaigns, and scaling initiatives
Ensure teams are aligned to operational standards and timelines
Founder-Facing Execution
Act as the founders operational representative
Provide regular operational updates, insights, and execution recommendations
Take accountability for execution and operational outcomes

Who Were Looking For

4-8 years of experience in D2C / e-commerce / operations
Exposure to end-to-end operations: supply chain, fulfillment, CX, back-office, vendor management
Strong analytical, process-oriented, and problem-solving skills
Comfortable working directly with the founder and scaling processes
Hands-on execution and ownership mindset

Preferred Candidates from top B-schools (IIMs, ISB, XLRI, FMS, SPJIMR)

Experience in high-growth D2C startups or e-commerce operations
Multi-channel operations exposure (D2C + marketplaces + quick commerce)
Experience in building processes, dashboards, and scaling teams

(ref:iimjobs.com)

Valarr.io

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