We are seeking a Business Application Manager to drive impact at the core of enterprise technology.

In this role, you will own and oversee a diverse portfolio of business-critical applications, ensuring seamless delivery, strong governance, and secure, scalable operations. It blends stakeholder management, team leadership, and hands-on oversight of application lifecycles, with a strong focus on performance and business value.

Ideal for professionals who enjoy owning end-to-end application ecosystems, influencing outcomes, and bringing structure to complex environments.

Job Responsibilities

Application & Portfolio Management

Manage end-to-end operations, support, and enhancements of business applications such as Salesforce, SharePoint, ODL, InEight, ADO, Data platforms, Agiloft, ServiceNow, and Monday.com.
Ensure applications meet business requirements, SLAs, performance, and availability standards.
Act as the primary point of contact for application-related discussions with client stakeholders.

Team Management & Delivery

Lead, mentor, and manage cross-functional application support and development teams.
Plan workload, allocate resources, and ensure timely delivery of enhancements and fixes.
Conduct regular team reviews, performance monitoring, and skill development activities.
Drive best practices in Agile/Scrum delivery methodologies.

Client & Stakeholder Communication

Provide regular status updates, dashboards, and reports to client stakeholders.
Manage expectations, risks, issues, and escalations professionally and proactively.
Participate in governance meetings, roadmap discussions, and strategic planning sessions

Governance, Security & Compliance

Ensure application security, access controls, and data governance standards are followed.
Oversee compliance with organizational and client-specific security policies.
Collaborate with security and compliance teams for audits, risk assessments, and remediation.

Azure DevOps (ADO) & Process Management

Oversee ADO processes including work item management, sprint planning, release tracking, and reporting.
Ensure proper DevOps practices, documentation, and traceability across teams.
Continuously improve delivery and operational processes.

Requirements

7+ years of experience in application management, delivery, or IT leadership roles.
Strong experience managing enterprise applications such as Salesforce, ServiceNow, SharePoint, ADO, and collaboration tools.
Proven people management and team leadership experience.
Good understanding of Agile, DevOps, and IT service management practices.
Knowledge of application security, governance, and compliance frameworks.
Excellent communication and stakeholder management skills.

Value Creed

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Business Application Manager