Sales Operations Manager

£40,000 - £50,000

Hybrid working (3 days a week based in Cheltenham office)

About VoCoVo

VoCoVo is a leading telecommunications specialist whose technology is used by thousands of people around the world daily, and we have a top 10 ranking in the ‘Sunday Times Tech Track 100’. We are also recognised as a great place to work and have achieved top 100 status in the best small-to-medium size businesses to work for.

We have a dedicated team of technically minded people with a passion for improving customer experience for our customers through more efficient communication. VoCoVo is a rapidly growing telecoms company, providing an integrated software and hardware solution to some of the biggest names in retail – with customers across the globe. We are now looking for a Sales Operations Manager to be responsible for the processes, tools, and technologies that support the Sales Team.

Responsibilities:

Ensuring efficient and timely delivery of the sales order process so that orders are received and invoiced and perform to Right First Time targets
When issues do occur, they’re openly communicated and proactively resolved to the customers satisfaction and requirement
Creating and managing performance SLA’s
Ensuring sales order paperwork meets customer regulatory requirements
Develop scalable sales administration and operational capacity whilst leveraging the economies of scale
Work closely with our legal team to agree contracts, terms and conditions and statements of works
Proactive management ensuring Annual Recurring Revenues (ARR) are invoiced and collected as contracts stipulate, and on time
Proactively monitoring all chargeable services from Sales, Support and Operations to drive maximum revenue opportunity
The monitoring and management of all Gesture of Goodwill (GoGW) payments or savings provided to customers, suppliers, subcontractors and partners
Build and deliver on-brand project presentations to large groups, including decision makers and executive level personnel
Liaise and hold strong relationships with key internal stakeholders, ensuring they are involved at the right time with your projects/opportunities
Understand the customers budget cycle in line with the VoCoVo sales cycle
Assist marketing teams in determining customer outreach methods

Requirements:

Experience of managing large multi-disciplined, integrated projects
Strong analytical and communications skills
Ability to perform advanced computing functions
Familiarity with databases and sales software
Creating solutions using lean methodology
Ability to problem solve and multitask
Identifying, trialling, performing UAT and implementing new administration and operational technology
Proven ability to control projects as a P&L - looking after costs, change, identifying and mitigating risk
Proven ability to interpret specifications and contract requirements and deliver fully compliant solutions and execution plans
Managing the CX from project handover to BAU
Ability to chair and support multiple stakeholder groups.

What we can offer you

Personal career opportunities as we scale.
A dynamic team culture.

The package

Hybrid working, within 50 miles of the Cheltenham office.
25 days holiday + bank holiday
Contributory pension scheme
Life assurance & private medical insurance
Employee assistance programme
Free on-site company parking
Cycle2Work scheme
Enhanced maternity & paternity package
Training & development opportunities

Apply Now!

VoCoVo

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Sales Operations Manager