Lead the team in planning, developing, prioritizing, and monitoring strategic client initiatives, as well as day-to-day business operations. In partnership with the Director, support divisional plans and strategic initiatives tied to growth and retention of VSP’s clients.

Maintain in-depth working knowledge of existing and new products/services/processes/procedures and other information to ensure accurate and current information is provided to staff; educate and train staff to support Sales Plans; coordinate and implement all training programs that meet VSP Global’s service requirements, goals & strategies

Identify operational and strategic risks to client development and retention; develop and execute plans and strategies to mitigate identified risks

Implement strategies and plans for the team to build, strengthen and leverage client relationships with a focus on growth, retention, and operational excellence

Work closely with cross-divisional teams to vet new and existing client requirements/opportunities for successful implementation, long term profitability and to ensure service levels and expectations are met with appropriate and effective solutions

Adopt sales automation system for all prospecting and client relationship activities; monitor and maintain integrity of data in applicable VSP systems

Assure effective communications are maintained within the team, with regional offices and externally

Job Specifications

Typically has the following skills or abilities:

Bachelor’s degree in related field or equivalent experience

Minimum of 3 years of management experience with responsibilities for hiring, training, assigning work, and managing performance of direct reports

Proficient in strategic and tactical approaches to support business needs; to plan and accomplish goals and to successfully manage risks and escalations

Extensive experience and evidenced ability to navigate complex situations through organizational landscape with multiple stakeholders and senior management, while maintaining balanced consideration of all business needs

Proven financial management in development and administration of budgets across multiple areas

Demonstrated ability to be a decision-maker showing balanced consideration of business issues

Advanced communication, analytical, and problem-solving competencies

Exceptional organizational and customer service skills

Established presentation and negotiation abilities

Demonstrated project management experience

Demonstrated facilitation skills

Preferred Skills

Understanding and proficiency with Speed of Trust principles with experience and results using them

Demonstrated ability to lead teams successfully through change and ambiguity

Technologically curious

A self-starter willing to take initiative to improve process/procedure/protocol

#LI-REMOTE

#LI-VISIONCARE

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

VSP Global

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