Job Summary

We are seeking a highly organized and technical-savvy Assistant Manager - Business Operations to join our OTT Super App team. In this pivotal role, you will bridge the gap between business operations and engineering, managing day-to-day operational workflows, driving 3rd party API integrations, and handling high-level technical queries. The ideal candidate will ensure seamless app functionality while optimizing user experience and operational efficiency.

Key Responsibilities

1. Business Operations & Process Optimization (30%)

· Operational Workflows: Manage day-to-day operations, including product configurations, smooth partner on boarding, process and UI training and improvisation of business processes

· Performance Monitoring: Monitor key performance indicators (KPIs) related to revenue, cost, Identify bottlenecks and suggest improvements.

· Cross-functional Coordination: Collaborate with Product, Marketing, and Engineering teams to ensure smooth business operations.

2. Technical Support & API Integration (20%)

· API Management: Lead the integration of subscription APIs with 3^rd parties.

o Technical Troubleshooting and customer support: Act as the Level 1 for support of technical queries and product support. Arrange API Troubleshooting in coordination with technical teams. Handle API integration errors and data flow issues between systems.

o Documentation: Maintain high level technical documentation for API integrations, workflow processes, and troubleshooting guides.

3. Inside Sales (25%)

· Lead Prospecting: Research, identify, and target potential clients through online channels, social media, and industry databases.

· Outreach & Engagement: Initiate contact via cold calling, email campaigns, and social selling to generate interest.

4. Data Analysis & Reporting (25%)

· MIS Reporting: Prepare daily/weekly reports on operational metrics, including user acquisition, churn rates, using Excel/SQL.

Required Qualifications & Skills

Education: Bachelor’s degree in Computer Science, Information Technology, or a related field (MCA/B.Tech preferred).
Experience: 4-7 years of experience in technical operations, product and service support, or API integration management, preferably in the OTT or E-commerce or Fintech domain.
Technical Skills
Strong presentation skills and knowledge of power points,
Excel proficiency for data analysis and visual representations.
Soft Skills:
Excellent analytical and problem-solving abilities.
Strong documentation and communication skills.
Ability to manage multiple projects under tight deadlines.

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Assistant Manager - Business Operations & Technical Support (OTT Super App)