This role is ON SITE in Spanish Fork, UT

Department: Business Development

Reports to: VP, Sales Operations

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About Western Botanicals

Western Botanicals is a fast-growing dietary supplement and sports nutrition manufacturer located in Spanish Fork, UT. As we continue scaling toward becoming one of the industry’s leading contract manufacturers, we are seeking a Director of Sales Operations to strengthen our customer experience, accelerate sales execution, and streamline communication across departments. The ideal candidate is proactive, detail-oriented, and thrives in a fast-paced, cross-functional environment. This role requires both strong internal leadership and an exceptional customer-facing presence to support our rapidly expanding customer base.

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Position Overview

Act as a cross-functional coordinator for the Sales organization, ensuring customer requests and internal action items move smoothly through the appropriate departments.
Oversee customer credit requests and product-related inquiries, coordinating with Customer Success, Quality, and Operations to ensure accurate review and resolution.
Drive daily task completion and internal coordination to accelerate the pace of revenue-producing activities for the Sales team.
Own a portfolio of customer accounts as a sales representative.
Improve communication workflows, response times, and alignment across Sales, Customer Success, and Operations.

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Essential Job Functions

Respond to Sales-requested tasks and internal escalations, ensuring prompt follow-up with R&D, Operations, Supply Chain, Regulatory, and Quality.
Manage (and mitigate) customer credits and issue resolution from initiation including documentation, internal coordination, and customer communication.
Provide day-to-day operational support for the Sales team, including gathering status updates, tracking deliverables, and driving completion of time-sensitive items.
Identify and elevate process gaps that affect customer experience, accuracy, or turnaround times.
Assist with the development of SOPs, internal workflows, and cross-functional processes to support scale.
Participate in internal or customer calls as requested by Sales or Sales Leadership.

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Qualifications

High degree of accountability, urgency, and follow-up reliability.
4–7 years of experience in sales operations, account management, customer service, or project management within a manufacturing, CPG, nutraceutical, or related operational environment.
Demonstrated ability to manage and resolve complex challenges involving operations, quality, timelines, or financial impacts.
Strong organizational discipline with the ability to manage multiple concurrent requests under tight deadlines.
Excellent written and verbal communication skills, with the ability to interface professionally with customers and internal stakeholders.
Ability to understand manufacturing workflows, internal dependencies, and operational timelines.
Experience working cross-functionally in high-volume environments requiring fast turnaround and consistent follow-through.
Culturally aligned, adaptable, and motivated to thrive in a fast-paced, growth-driven environment.

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What We Offer

Health, dental, and vision insurance
Generous PTO and flexible work environment
Opportunity to contribute to the growth of a fast-moving, mission-driven company

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

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