This role is ON SITE in Spanish Fork, UT
Department: Business Development
Reports to: VP, Sales Operations
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About Western Botanicals
Western Botanicals is a fast-growing dietary supplement and sports nutrition manufacturer located in Spanish Fork, UT. As we continue scaling toward becoming one of the industry’s leading contract manufacturers, we are seeking a Director of Sales Operations to strengthen our customer experience, accelerate sales execution, and streamline communication across departments. The ideal candidate is proactive, detail-oriented, and thrives in a fast-paced, cross-functional environment. This role requires both strong internal leadership and an exceptional customer-facing presence to support our rapidly expanding customer base.
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Position Overview
- Act as a cross-functional coordinator for the Sales organization, ensuring customer requests and internal action items move smoothly through the appropriate departments.
- Oversee customer credit requests and product-related inquiries, coordinating with Customer Success, Quality, and Operations to ensure accurate review and resolution.
- Drive daily task completion and internal coordination to accelerate the pace of revenue-producing activities for the Sales team.
- Own a portfolio of customer accounts as a sales representative.
- Improve communication workflows, response times, and alignment across Sales, Customer Success, and Operations.
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Essential Job Functions
- Respond to Sales-requested tasks and internal escalations, ensuring prompt follow-up with R&D, Operations, Supply Chain, Regulatory, and Quality.
- Manage (and mitigate) customer credits and issue resolution from initiation including documentation, internal coordination, and customer communication.
- Provide day-to-day operational support for the Sales team, including gathering status updates, tracking deliverables, and driving completion of time-sensitive items.
- Identify and elevate process gaps that affect customer experience, accuracy, or turnaround times.
- Assist with the development of SOPs, internal workflows, and cross-functional processes to support scale.
- Participate in internal or customer calls as requested by Sales or Sales Leadership.
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Qualifications
- High degree of accountability, urgency, and follow-up reliability.
- 4–7 years of experience in sales operations, account management, customer service, or project management within a manufacturing, CPG, nutraceutical, or related operational environment.
- Demonstrated ability to manage and resolve complex challenges involving operations, quality, timelines, or financial impacts.
- Strong organizational discipline with the ability to manage multiple concurrent requests under tight deadlines.
- Excellent written and verbal communication skills, with the ability to interface professionally with customers and internal stakeholders.
- Ability to understand manufacturing workflows, internal dependencies, and operational timelines.
- Experience working cross-functionally in high-volume environments requiring fast turnaround and consistent follow-through.
- Culturally aligned, adaptable, and motivated to thrive in a fast-paced, growth-driven environment.
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What We Offer
- Health, dental, and vision insurance
- Generous PTO and flexible work environment
- Opportunity to contribute to the growth of a fast-moving, mission-driven company
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
