When I Work is a remote first company. We are open to hiring candidates in the continental US and Ontario, Canada. If an onsite location is important to you in your search, you are welcome to work from our Minneapolis HQ office.

Who We Are

We help hourly teams get shift done.

At When I Work, everything we do starts with a mission to make shift work awesome. We deliver on that mission by making every piece of hourly workforce management - scheduling, time tracking, shift trading, team messaging, and more - easy and straightforward for managers and employees alike.

The RevOps team at When I Work is a group of operations professionals who play a vital role in optimizing When I Work's revenue-generating operations by unifying Marketing, Sales, Success, and Finance processes, systems, and people to create a positive customer journey.

What You'll Do

As a Sr. RevOps Analyst, you will be a sales operations & CRM expert and provide and implement recommendations that streamline and automate processes to enhance our GTM strategy. You will live in the data, creating reports and analyses to provide actionable insight to various team members throughout When I Work.

Maintain and improve the tech stack integrations and processes and define business requirements for tech improvements when needed.
Implement and test new enhancement requests after assessing the impact of adding and/or modifying fields, custom objects, page layouts, workflows, validation rules, etc.
Partner with Sales Excellence on Sales and Success Org readiness activities post enhancement/process change implementations.
Responsible for understanding and improving business and operational needs, which includes analyzing, documenting, implementing, and maintaining processes that streamline and improve functions.
Partner with Sales Acquisition Leaders and Marketing on the lead funnel, including lead assignment rules, sales-qualified lead automation, and testing initiatives to enhance leads sent to sales.
Analyze funnel metrics from various sources to continually stress-test our go-to-market strategies
Build and manage dashboards and reporting on marketing/sales performance metrics, forecasting, benchmarks, trends, and ad hoc analyses.
Provide and implement recommendations that streamline and automate processes pre-lead assignment and post-conversion.
Document and flowchart business processes.
Collaborate cross-functionally to identify and prioritize conversion opportunities and work cross-functionally on the execution of optimization efforts.
Create and maintain internal technical documentation for the RevOps team
Troubleshoot CRM issues
Attend team meetings and 1:1 conversations to identify issues in current processes and suggest improvements
Model and implement various revenue program designs (segment, channel, measurement, etc…) that strategically align with business goals and enhance alignment across departments.
Work with internal stakeholders to design and execute pilots that test business hypothesis

Who You Are

You are a critical thinker with strong analytical skills that lead to understanding and interpreting data throughout projects. You are an excellent communicator and problem solver. You never stop asking why, constantly forming and testing hypotheses, and always validating all assumptions with data. You are insightful, resourceful, motivated, and find fulfillment by enabling others.

Experience and Skills Needed

3+ years of experience with CRM administration (Preferably HubSpot or Salesforce), Sales Operations, or other tools that enable Sales and/or Marketing activities
Experience working with inbound and outbound lead funnels
Experience in managing multiple cross-organizational relationships
Strategic thinker, problem solver and analytical mindset required
Excellent organization and time management skills
Strong Attention to Detail
Familiarity with sales cycles and environments
High self-motivation, responsibility, and flexibility to achieve results
Bachelor degree required. Business or technical degree preferred.

What Would Be Awesome To Have

Advanced analytical skills (SQL, Python, etc.)

What's In It For You

Professional development allowance
Dental Care & Extended Healthcare Coverage paid by When I Work
Enhanced paid parental leave
Paid vacation and holidays
Flexible work environment
RRSP Match
Remote first culture including home office set-up stipend and ongoing telecommuter stipend
Casual dress code
Dynamic and dedicated team

We believe actions speak louder than words. Every encounter with our people and products should be memorable and helpful. Challenges are exciting, failure is how we learn, and we all have an entrepreneurial spirit. Building an inclusive and equitable workplace isn't lip service. We invest our time and our money in organizations that are not only working to diversify the current jobscape, but also investing in the future of talent. We're motivated by a strong, innovative, and passionate work culture and we're constantly searching for ways to improve and get shift done.

Whether you're a perfect match or not, if it sounds like a good fit, we encourage you to apply.

The tech industry is notorious for its lack of diverse representation, and we're aware of the research showing that historically underrepresented groups are less likely to apply to a job if they don't believe that they meet all of the criteria. Are you hesitant to submit an application because you're not sure if you check every box? Apply anyway! We would love to hear from you and figure out what you can add to the culture here at When I Work.

We'd love to talk to you! Please submit the following to apply:

Resume (including months/years of employment for each position).
Cover letter including:
- an overview of your existing experience
- a convincing reason why you'd like to work at When I Work.
- Must already be authorized to work in the United States or Canada on a full-time basis for any employer.

When I Work

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Senior RevOps Analyst