Position: Sales Operations Administrator

We have a fabulous role for someone to join our skilled Supply Chain team as Sales Operations Administrator. The successful candidate will deliver day-to-day operational support to both customers and internal stakeholders. They will provide exceptionally high levels of customer service in terms of lead times, documentation, resolution of problems, and communication with customers.

Key responsibilities will be:

Downloading and processing of daily orders to meet the customer requirements
Match Proof of Delivery (POD) notices to customer orders and invoice
Ensure all invoices and POD’s are cleared by month end
Ensure the day to day operations at warehouse meet business expectations
Investigate and take appropriate action where applicable and escalate to the Sales Operations Controller any product or customer challenges.
Manage and update the company’s ERP system, ensuring all information is accurate and up to date
Provide assistance to the Sales Operations Controller for customer delivery performance reports for monthly management meetings
Be the first point of contact for customer queries regarding product traceability, and investigation
Assist with follow-up warehouse reconciliation results produced by Import Operations team
Assist with 3rd party and customer debit note dispute resolution
Assist with product audits
Complete weekly and month end invoice checks
Provide regular order updates to customers and update contract balances as required
Cross Train and be able to support other areas of the Sales Operations function as and when required.

Experience and Skills required:

We are looking for candidates looking for the next step, someone with at least 1 year in a similar administration, customer service and / or sales order processing environment. They will be competent in using Microsoft Word, and Excel, have a passion for providing impeccable customer service and boast high levels of accuracy and attention to detail.

What we offer:

Competitive salary + discretionary Bonus
25 days holiday + 8 days BH and an opportunity to buy 5 further days
Group Personal Pension Plan
Life Assurance
Hybrid working
Help@Hand employee assistance
Remote GP and access to a full Wellbeing platform
Perkbox Rewards - a range of flexible benefits including discount of your favourite high street shops and get money off your food shopping
Learning and Development

Full Time Opportunity

Office Based - Hybrid Working Environment – 3 days from office

If this sounds like your ideal role, please get in touch with Jo Swanson, HR Manager (jobs@worldwisefoods.co.uk).

World Wise Foods - global sourcing with integrity.

Job Type: Full-time

Salary: £28,000.00-£30,000.00 per year

Benefits:

Company events
Company pension
Free flu jabs
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Sick pay
Transport links

Schedule:

Monday to Friday

Supplemental pay types:

Performance bonus

Application question(s):

Have a passion for providing impeccable customer service.

Experience:

Sales admin, customer service or Order Processing: 1 year (required)

Work authorisation:

United Kingdom (required)

Ability to Commute:

Ascot (required)

Ability to Relocate:

Ascot: Relocate before starting work (required)

Work Location: In person

Application deadline: 21/08/2023
Reference ID: SCAAug2023

World Wise Foods Limited

New Jobs

Sales Operations Administrator