Who We Are

XDS Bicycles is one of world’s largest vertically integrated bicycle manufacturers and the world’s largest producer of carbon-fiber frames; we are coming to the US for the first time featuring our X-LAB line-up of high performance bicycles. X-LAB’s manufacturing scale, carbon expertise, and vertical integration create a once-in-a-generation chance to disrupt this landscape. Since 1995, we have combined proprietary materials science with compelling design and highly automated production to deliver:

Over 8 million complete bikes annually across road, mountain, gravel, city and e-bike segments
More than 300,000 carbon frames per year from the world’s biggest dedicated carbon-fiber bike facility
300+ international patents covering T1100+ carbon lay-ups and proprietary X6 aluminum alloys
Full vertical integration, ensuring speed-to-market, supply-chain resilience and cost leadership
OEM partnership with leading Western brands; and we’re now poised to build our own premium brand overseas

For more info, please check out https://xds.co/

Here's a YouTube video featuring our state-of-the-art carbon factory - https://www.youtube.com/watch?v=06SheO5XFsY

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XDS is seeking a Sales Operations Manager to join us on this ground-floor opportunity to establish XDS in the North American market. You'll be helping to build out our dealer support program in our first year, supporting the X-LAB relationship with independent bike shops and regional chains. This role requires a hands-on approach to building relationships and proving our value proposition. This role will be responsible for daily activities, supporting territory representatives,, and collaborating cross-functionally to ensure alignment with company goals and customer expectations.

What You’ll Do

Develop processes and programs to meet and exceed sales targets
Develop and manage processes to improve communication, effectiveness, and ensure process alignment
Monitor team performance through KPIs and dashboards; provide regular feedback and performance reviews
Partner with Territory Reps and After Sales teams to align on customer engagement strategies
Oversee onboarding, training, and development of new team members
Drive continuous improvement in processes, leveraging tools and insights to optimize efficiency
Serve as a key point of contact for escalations and complex customer interactions

You’re a Great Fit With:

5+ years of experience in sales, with at least 2 years in a sales ops or leadership role
B2B sales operations experience (SaaS, AdTech, InsureTech, MaaS, etc)
Proven track record of managing and developing successful sales teams
Proven individual and team performance
Demonstrated ability leveraging CRM tools and reporting systems
Familiarity with inside sales operations, purchasing workflows, and customer lifecycle management
Ability to thrive in a fast-paced, metrics-driven environment
Collaborative mindset with a passion for coaching and talent development

You’re a Spectacular Fit With:

Solid understanding of the bicycle industry, including market trends, competitor activity, and regulatory considerations
Methodology fluency: You have real experience with consultative or diagnostic sales approaches and can teach them
Knowledge of programmatic ad buying, lead distribution, or digital marketing

Success Metrics (define 1st year at minimum)

An efficient and scalable sales operations program
Strong dealer satisfaction metrics

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Our Compensation And Benefits

Competitive salary plus
Demo bike fleet and comprehensive travel allowances
Generous time off policy
Comprehensive medical, dental, and vision coverage
Office space in beautiful Santa Monica, California

Equal Opportunity

XDS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

Compensation Range: $100K - $130K

XDS

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Sales Operations Manager