About XIN Mortgage

Ranked No. 5 on the MPA Top Brokerages 2026, XIN Mortgage is one of Australia's fastest-growing mortgage brokerages.

With more than 35 brokers across three offices and over 5,000 clients served, we have built a strong reputation through exceptional client service, strong referral partnerships, and more than 1000 five-star Google reviews.

Our vision for the next decade is to build a $10 billion financial services platform through technology, operational excellence and strategic partnerships.

We are now looking for a Business Operations Manager to work directly with our Founder & CEO to help build the next stage of our business.

This is not a traditional operations role. It is an opportunity to become a key leader within the business, with a genuine pathway towards Head of Operations / COO as the company continues to grow.

About the Role

As Business Operations Manager, you will be responsible for driving the day-to-day operational performance of the business while ensuring projects, people and systems continue to improve as we scale.

You will gradually take ownership of internal operations, allowing the CEO to focus on business strategy, growth, partnerships and expansion.

The first three months will involve close mentoring and handover from the Founder. After that, we expect you to confidently lead the operational side of the business with minimal supervision.

Key Responsibilities

Business Operations

Oversee the day-to-day operational performance of the business.
Manage CRM operations, including commission processing and operational reporting.
Ensure operational consistency across all business functions.

Offshore Operations

Lead our Philippines offshore operations team.
Conduct weekly operational meetings with offshore Team Leaders across Client Service, Loan Support and Settlement.
Improve communication, accountability and team performance.

Marketing & Business Projects

Work closely with the Marketing Manager to deliver company campaigns, events and strategic initiatives.
Coordinate cross-functional projects to ensure successful execution.
Track project progress and keep teams accountable.

Technology & AI

Work with our IT development team to implement new CRM features, workflow improvements and AI tools.
Translate business requirements into practical system improvements.
Identify opportunities to automate manual processes and improve efficiency.

People & Office Operations

Manage recruitment and onboarding for operational and administration roles.
Oversee HR administration and internal operations.
Lead the Office Manager and ensure smooth day-to-day office management.

Process Improvement

Build, document and continuously improve company workflows and SOPs.
Drive consistency in client service standards across the business.
Promote operational excellence and continuous improvement.

Administration & Finance Support

Manage company subscriptions, operational expenses and supplier relationships.
Support day-to-day operational accounting and payment administration.
Work closely with the finance team to maintain efficient business operations.

About You

We're looking for someone who enjoys building businesses, improving systems and taking ownership.

You'll thrive in this role if you:

Have experience in mortgage broking, lending or financial services.
Have experience managing operations within a growing business.
Enjoy building systems, improving processes and solving problems.
Are highly organised and can manage multiple priorities simultaneously.
Have strong leadership and communication skills.
Can confidently manage both local and offshore teams.
Are proactive and take ownership without waiting for instructions.
Embrace technology and enjoy using AI tools such as ChatGPT, Claude or Microsoft Copilot to improve productivity.
Are excited by growth and want to build a long-term career rather than simply fill a position.

What Success Looks Like

Within your first 12 months, you will:

Successfully take ownership of day-to-day business operations.
Build strong relationships with all department leaders.
Improve operational efficiency across the business.
Implement measurable workflow and automation improvements.
Help create an operating environment that allows the CEO to focus on strategy, growth and partnerships.

Why Join Us?

Work directly with the Founder & CEO.
Play a key leadership role in a rapidly growing business.
Genuine career pathway towards Head of Operations / COO.
Be part of building a $10 billion financial services platform.
Work alongside a collaborative, ambitious and high-performing team.
Opportunity to shape systems, technology and AI adoption across the business.

Salary

$120,000 – $150,000 + Super

Salary will be based on capability, leadership potential and experience.

We care more about attitude, ownership and learning ability than simply years of experience.

XIN Mortgage

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Business Operations Manager