On behalf of one of our clients, an internationally recognized design and engineering firm, we are seeking a Business Operations & Human Resources Manager to join their team in Miami (Brickell Key).

The position reports directly to the General Manager and plays a key role in overseeing operational infrastructure and human capital management, ensuring that internal processes, workforce strategies, and administrative functions support the company’s growth and strategic objectives.

Candidate profile

Bachelor’s degree in Business Administration, Human Resources, or related field
Master’s degree (MBA or HR-related) preferred
Minimum 8 years of progressive experience in business operations, HR leadership, or organizational management
Experience managing cross-functional teams and operational processes
Strong understanding of HR practices, employment law, and workforce management
Experience with HRIS systems, payroll administration, and compensation structures
Strong strategic thinking, leadership, and operational management skills
Excellent communication, conflict resolution, and organizational development capabilities
Bilingual Spanish and/or Italian preferred
Must be legally authorized to work in the United States (visa sponsorship not available)

Key responsibilities

Business Operations

Oversee daily operational activities to ensure efficiency and alignment with company objectives
Develop and improve operational policies, procedures, and workflows
Monitor operational performance using KPIs and implement process improvements
Coordinate cross-department initiatives and support operational planning
Manage vendor relationships, service agreements, and operational contracts
Oversee office administration, facilities management, and operational logistics
Support budgeting and cost-efficiency initiatives

Human Resources Leadership

Develop and implement HR strategies aligned with organizational goals
Act as the main liaison with Italy Headquarters for HR matters
Support leadership in organizational development and workforce planning
Advise managers on employee relations, performance management, and leadership development
Foster a high-performance and positive workplace culture

Talent Acquisition

Lead recruitment strategies and manage the full hiring lifecycle
Build relationships with external recruiters, universities, and professional networks
Support diversity, equity, and inclusion initiatives

Employee Relations & HR Operations

Serve as the main point of contact for employee relations matters
Support performance reviews, goal setting, and professional development planning
Manage disciplinary processes and performance improvement plans
Oversee compensation, benefits administration, and payroll processes
Ensure compliance with federal, state, and local employment laws
Maintain HR policies, employee handbook, and HR documentation

YER USA

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Business Operations & Human Resources Manager