Position Overview

Yooth Wellness is seeking a Concierge Operations & Growth Manager to build and scale the operating system behind a premium longevity and aesthetics business.

This role functions as the operational backbone of the company, sitting at the intersection of systems, workflows, and execution. You will partner directly with the founder to translate vision into structured, data-driven operations that support growth, efficiency, and a high-quality client experience.

You will be responsible for defining how the business runs day-to-day, building repeatable processes, aligning systems, and creating visibility into performance.

What You’ll Own

Design and optimize end-to-end operational workflows across the full client lifecycle, from intake through labs, protocols, and follow-up
Standardize processes, documentation, and systems to create a scalable and repeatable operating model
Identify operational gaps and implement solutions to improve conversion, turnaround time, and overall client experience
Own and improve laboratory operations as a core system, including workflow design, vendor coordination, quality control, and tracking
Oversee execution of the peptide onboarding platform, acting as the bridge between founder vision and technical development
Partner with external vendors, engineers, and service providers to ensure systems are built and maintained effectively
Build and manage CRM and communication infrastructure, including email, SMS, and follow-up workflows
Ensure client journeys are structured, consistent, and measurable rather than reactive
Establish operational rigor across vendor management, inventory tracking, and backend
coordination

What You Bring

5+ years of experience in Operations, Revenue Operations, Business Operations, Consulting, or similar roles
Strong foundation in process design, systems thinking, and operational execution
Experience building and scaling workflows in early-stage or high-growth environments
Proven ability to take unstructured processes and turn them into clear, repeatable systems
Experience working with CRM platforms, operational tools, and cross-functional vendors
Strong analytical skills with the ability to translate data into actionable improvements
Familiarity with AI tools (e.g., Claude, ChatGPT, automation tools, or similar) and a mindset for leveraging AI to improve workflows, documentation, and operational efficiency
Ability to operate independently, prioritize effectively, and manage multiple workstreams
Comfortable working directly with a founder in a fast-paced, evolving environment
Clear, structured communicator with strong ownership and accountability
Support legal, compliance, and documentation processes to ensure the business is structured for scale
Define and track key operational KPIs, including client volume, conversion, turnaround time, and system performance
Build dashboards and reporting to create visibility and enable data-driven decision making

Why This Role Matters

This role is critical to building the infrastructure that allows Yooth Wellness to scale.

Today, many core processes are manual or fragmented. This role will define and implement the systems, workflows, and reporting needed to create a more predictable, efficient, and high-performing operation.

By bringing operational discipline and systems thinking to the business, you will directly impact growth, client experience, and long-term scalability.

coordination
Support legal, compliance, and documentation processes to ensure the business is structured for scale
Define and track key operational KPIs, including client volume, conversion, turnaround time, and system performance
Build dashboards and reporting to create visibility and enable data-driven decision making

What You Bring

5+ years of experience in Operations, Revenue Operations, Business Operations, Consulting, or similar roles
Strong foundation in process design, systems thinking, and operational execution
Experience building and scaling workflows in early-stage or high-growth environments
Proven ability to take unstructured processes and turn them into clear, repeatable systems
Experience working with CRM platforms, operational tools, and cross-functional vendors
Strong analytical skills with the ability to translate data into actionable improvements
Familiarity with AI tools (e.g., Claude, ChatGPT, automation tools, or similar) and a mindset for leveraging AI to improve workflows, documentation, and operational efficiency
Ability to operate independently, prioritize effectively, and manage multiple workstreams
Comfortable working directly with a founder in a fast-paced, evolving environment
Clear, structured communicator with strong ownership and accountability

This role has strong potential to grow into a full-time leadership position as the business.

Pay: $75.00 - $150.00 per hour

Expected hours: 20.0 per week

Benefits:

Flexible schedule
Professional development assistance

Work Location: Hybrid remote in Miami Beach, FL 33139

Yooth Wellness

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