Position Overview
Yooth Wellness is seeking a Concierge Operations & Growth Manager to build and scale the operating system behind a premium longevity and aesthetics business.
This role functions as the operational backbone of the company, sitting at the intersection of systems, workflows, and execution. You will partner directly with the founder to translate vision into structured, data-driven operations that support growth, efficiency, and a high-quality client experience.
You will be responsible for defining how the business runs day-to-day, building repeatable processes, aligning systems, and creating visibility into performance.
What You’ll Own
- Design and optimize end-to-end operational workflows across the full client lifecycle, from intake through labs, protocols, and follow-up
- Standardize processes, documentation, and systems to create a scalable and repeatable operating model
- Identify operational gaps and implement solutions to improve conversion, turnaround time, and overall client experience
- Own and improve laboratory operations as a core system, including workflow design, vendor coordination, quality control, and tracking
- Oversee execution of the peptide onboarding platform, acting as the bridge between founder vision and technical development
- Partner with external vendors, engineers, and service providers to ensure systems are built and maintained effectively
- Build and manage CRM and communication infrastructure, including email, SMS, and follow-up workflows
- Ensure client journeys are structured, consistent, and measurable rather than reactive
- Establish operational rigor across vendor management, inventory tracking, and backend
- coordination
What You Bring
- 5+ years of experience in Operations, Revenue Operations, Business Operations, Consulting, or similar roles
- Strong foundation in process design, systems thinking, and operational execution
- Experience building and scaling workflows in early-stage or high-growth environments
- Proven ability to take unstructured processes and turn them into clear, repeatable systems
- Experience working with CRM platforms, operational tools, and cross-functional vendors
- Strong analytical skills with the ability to translate data into actionable improvements
- Familiarity with AI tools (e.g., Claude, ChatGPT, automation tools, or similar) and a mindset for leveraging AI to improve workflows, documentation, and operational efficiency
- Ability to operate independently, prioritize effectively, and manage multiple workstreams
- Comfortable working directly with a founder in a fast-paced, evolving environment
- Clear, structured communicator with strong ownership and accountability
- Support legal, compliance, and documentation processes to ensure the business is structured for scale
- Define and track key operational KPIs, including client volume, conversion, turnaround time, and system performance
- Build dashboards and reporting to create visibility and enable data-driven decision making
Why This Role Matters
This role is critical to building the infrastructure that allows Yooth Wellness to scale.
Today, many core processes are manual or fragmented. This role will define and implement the systems, workflows, and reporting needed to create a more predictable, efficient, and high-performing operation.
By bringing operational discipline and systems thinking to the business, you will directly impact growth, client experience, and long-term scalability.
- coordination
- Support legal, compliance, and documentation processes to ensure the business is structured for scale
- Define and track key operational KPIs, including client volume, conversion, turnaround time, and system performance
- Build dashboards and reporting to create visibility and enable data-driven decision making
What You Bring
- 5+ years of experience in Operations, Revenue Operations, Business Operations, Consulting, or similar roles
- Strong foundation in process design, systems thinking, and operational execution
- Experience building and scaling workflows in early-stage or high-growth environments
- Proven ability to take unstructured processes and turn them into clear, repeatable systems
- Experience working with CRM platforms, operational tools, and cross-functional vendors
- Strong analytical skills with the ability to translate data into actionable improvements
- Familiarity with AI tools (e.g., Claude, ChatGPT, automation tools, or similar) and a mindset for leveraging AI to improve workflows, documentation, and operational efficiency
- Ability to operate independently, prioritize effectively, and manage multiple workstreams
- Comfortable working directly with a founder in a fast-paced, evolving environment
- Clear, structured communicator with strong ownership and accountability
This role has strong potential to grow into a full-time leadership position as the business.
Pay: $75.00 - $150.00 per hour
Expected hours: 20.0 per week
Benefits:
- Flexible schedule
- Professional development assistance
Work Location: Hybrid remote in Miami Beach, FL 33139
