Job Deliverables

Outcome to drive

- % CIOs accomplishing income goals

- Cost per order – Last mile & CIO ops management

- Sales mix

- CAC

- Revenue/CIO

- Operating metrics

o Last mile adherence

o Receivables adherence

o CIO dispute resolution

Deliverables:

- Strategy and execution for driving CIOs (Community impact officers) towards success – accomplishing their income goals by increasing business and improving sales mix

- Build, develop and lead a powerful team of CIO success managers (CSM)

- Monthly, quarterly planning and execution readiness for accomplishing the business goals

- Collaborate with cross functional operating teams for alignment and readiness of the plan

- Design and improve processes continuously to enhance CSM and CxIO performance and consistency

- Partner with CIO product team to build tech driven solutions for enabling CIOs & CSMs

- Set up and own review systems for driving performance

- Identify projects for improvement and execute functionally/cross functionally

- Create rituals and properties for driving operations team motivation and keep them anchored to the mission

- Own, track and deliver the budget for CIO success

Skills/Experience/Competencies you need to do the job:

10+ years of demonstrated experience in driving field sales force towards performance
Strong customer centricity
Strong sales operations fundamentals – Building sales team, motivating, incentive programs, reward and recognition, funnel management, review systems, etc
Strong people management – Team should look up to you for inspiration
Strong problem solving skills – RCA, project management
Strong planning skills – Converting the org goal into execution strategy for the team
Strong collaboration skills
High on learnability – Self reflection and will to keep learning
Good to have
Lean principles expertise
Insurance/ Healthcare experience

Zeno Health

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