Company Description
About Us
Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.
Job Description
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Lead the execution, and delivery of key strategic initiatives to enhance support for agents and indirect customers
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Work closely with multiple departments to implement seamless change programs and ensure alignment and coordinated delivery among diverse stakeholders
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12 – 18 months Fixed Term Contract, based at our Mascot Campus
We’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today.
Join the Qantas Sales Operations team as a Change and Project Manager, reporting to the Head of Sales Operations. In this pivotal role, you will lead the execution design and delivery of key strategic initiatives aimed at enhancing support for our agents and indirect customers. A major focus will be leading the change program, as part of a Project Working Group, as we implement a global identity management tool for our global agency website, scheduled over the next 6–12 months.
Collaborating across IT, Digital, Agency Partnerships, Communications, and Distribution teams, you will champion seamless change programs, overseeing detailed reviews with diverse stakeholders to ensure coordinated and successful delivery. Your responsibilities will encompass designing go to market sequencing, developing sustainable operating and risk frameworks, and crafting communication and training plans to ensure a positive change experience for our people, agents, and customers. If you thrive on navigating governance complexities and solving intricate problems, this role offers a dynamic opportunity to make a meaningful impact.
You’ll have –
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5+ years in commercial, project management or change management role
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Experience in the airline industry is preferred, with a strong understanding of its operational dynamics.
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Proven expertise in leading change programs within large organisations, with a focus on customer-centric initiatives.
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Experience working with contact centres or support functions is highly desirable.
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Strong project management skills, including the ability to manage cross-functional projects involving diverse stakeholders.
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Excellent interpersonal and communication skills, capable of engaging effectively with senior management and external partners.
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Strategic thinker with analytical skills to translate business ideas into actionable plans while addressing commercial drivers and risks.
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Proficiency in project management methodologies and decision-making, with the ability to prioritise competing tasks to meet deadlines.
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Highly self-motivated team player with the capability to lead forums with senior management and foster collaborative working relationships.
Why Qantas?
You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.
There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel.
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We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
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We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
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We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
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We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.
Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.
Be a part of something special and play your part in the Qantas story – get in touch today.
Applications close Sunday 26th January 2025
Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.
