Sales Operations Analyst
Our GTM Operations organization is actively seeking a Sales Operations Analyst who will primarily focus on maintaining data integrity and hygiene within our Salesforce CRM. The ideal candidate will have a strong understanding of Salesforce best practices, excellent communication skills, and the ability to collaborate effectively across departments.
As a builder at heart, you have an appreciation for the operational components needed in order to build a world-class SaaS company. You thrive in the driver’s seat of ensuring the sales systems, processes and data are driving business value and are eager to provide recommendations to improve and automate across Sales impacted systems.
Responsibilities:
- Maintain and optimize Salesforce database to ensure data integrity and hygiene
- Support data availability, cleanliness, process and governance initiatives
- Generate reports and analyze account data regularly and take appropriate actions with the data, field operations and IT teams
- Assist operations in reviewing data discrepancies and determine the best corrective action to inform future needs
- Support data quality maintenance and perform adjustment processes in Salesforce (related but not limited to account creation, duplicates, hierarchies, merge and deletion)
- Identify operational requirements and opportunities for improvement where applicable
Requirements:
- Minimum 5 years total professional experience with 2+ years working with sales operations, master data management, sales systems, process, and tools
- Expertise in Salesforce CRM and Sales data management (inclusive of data quality and governance)
- Excellent communication skills and ability to communicate with Sales & Operations
- Must possess business acumen, analytical, troubleshooting, problem-solving skills
- Exceptional interpersonal skills with demonstrated ability to work effectively in team-based environment with multiple functional groups
- Understanding of core business processes in a B2B technology environment; sales, sales operations, marketing, customer support, professional services
- Undergraduate degree required
Compensation:
Req# 220
