Description
Does this sound like you?
We’re looking for a detail-oriented professional to manage customer contracts, renewals, and expansion processes, ensuring seamless execution and alignment with company goals.
In this role, you’ll collaborate cross-functionally to oversee deal closures, track key customer milestones, and maintain efficient invoicing and payment processes.
If you are a quick learner and enjoy working closely with customers, you may be the Lythonian we are looking for!
What you'll do here:
Draft and manage customer renewal and expansion contracts, ensuring alignment with company policies and revenue goals.
Oversee the electronic contract signing process for customer expansion deals, ensuring smooth and timely execution.
Coordinate the HubSpot deal closing process for expansions, ensuring seamless handoff to the invoicing team in Intacct.
Develop and manage the HubSpot renewal pipeline, tracking and maintaining key customer milestones for timely renewals.
Collaborate with customers to obtain and verify purchase orders, ensuring alignment with contract terms to support efficient order processing and accurate billing.
Partner with sales and customer experience teams to ensure cohesive communication and alignment on customer account management.
Proactively identify and address outstanding payments, following up with customers on past due accounts to ensure timely resolution.
Oversee and manage company accounting email inboxes for both US and EMEA regions, ensuring responsive communication with customers, vendors, and internal teams on all accounting matters.
What we're looking for:
2 years of relevant work experience, preferably in the SaaS industry
Familiarity with SaaS billing systems (e.g. HubSpot, Intacct, Stripe)
Excellent attention to detail and accuracy
Ability to work independently and meet deadlines
Strong communication skills for customer interaction
Bonus points:
Relevant college degree
Strong understanding of accounting principles and billing practices
*** Although we recruit from many locations in the U.S., our preference of location in the U.S. is North Carolina and states surrounding North Carolina for easy access. Currently, we are not hiring candidates who reside and work from outside of the United States as well as OH, WA, NY, CA, NH, HI, CT and Chicago, IL, due to legal and business registration reasons.
Why become a Lythonian?
We know that our people are what make us great! We continue to invest in resources and programs to support the wellbeing and growth of each Lythonian, both professionally and personally.
Benefits: We offer diverse benefits to support the health, wellbeing, and futures of our people and their loved ones, including: unlimited PTO; paid parental leave; paid gender transition leave; “Summer Fridays” (half-days on Fridays during the summer months); medical, dental, vision, disability, life, and accident insurance; EAP services; and 401K with match.
Remote Work & Flexibility: We are a “Remote First” workplace, where Lythonians have the flexibility and autonomy to balance work and personal needs. We care about the work you deliver, not the hours you spend online.
Room for Growth: We love to see our team grow and thrive! In our current stage of rapid growth, there are plenty of opportunities to develop in your career and/or learn new skills.
Values We Live By: Our overarching value is “Let People Run”, and this guides every decision we make. We recognize that people perform their best when they are provided the resources they need in combination with ownership and autonomy to make an impact!
Diversity & Inclusion: We don’t just accept differences, we celebrate them! We are a diverse group with people from all over the world, and our priority is to foster a safe and welcoming environment for all. We have a dedicated committee that focuses on diversity, equity, and inclusion at Lytho.
Lean In Circle: We offer Lythonians who identify as women (or allies of women!) the opportunity to come together to create connections, receive peer mentorship, inspiration, and build leadership skills.
Lytho is proud to be an Equal Employment Opportunity employer, as we know that diverse characteristics, backgrounds, thought processes, and viewpoints lead to innovation and growth! We are committed to fostering a safe and inclusive environment for all Lythonians to bring their authentic selves. If you need assistance or reasonable accommodation, please contact Human Resources at questions@lytho.com .
About Lytho We are a growing, global software company that is obsessed with the needs of brand and creative teams. We started as the first online proofing solution and evolved into a full Creative Operations Platform - so our customers can better collaborate across their organizations to achieve better content outcomes. Our core value, "Let. People. Run." guides every decision we make. We equip our employees with guidance, direction, and resources so that they do their best work with both autonomy and accountability.
While we are a remote-first company, with employees working from home across the United States and the Netherlands; we recognize that “perfect work environment” is different for everyone, so we have an optional physical workspaces in Durham, NC where we can maintain personal connections as needed. We are a group of passionate, curious, and unique individuals who value transparency and continuous development.
