Overview:
Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology – or multiple X-ray technologies – to address each customer’s unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence.
Responsibilities:
Manage Daily Operations:
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To ensure timely and accurate order processing, facilitate communications within the organization and customer on orders related matters, maintaining records, and ensuring compliance with policies.
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Systematic handling of orders from inception to completion, including order creation, processing, fulfillment, delivery and liaise with finance to meet invoicing requirements.
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Build and maintain close working relationship with customers to enhance customer satisfaction.
Management of Equipment Orders:
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Handle customer PO /CAF receive from sales team, check and verify the details of the order.
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If anything in the PO/CAF is not in order, work with the sales team/ customer to rectify, amend and or request for revised PO/CAF, etc.
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Execute order within the company's guideline and obtain the required approvals.
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Upon receiving the required approvals in accordance with company’s guideline, process the order in the system.
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If PO requires compliance requirements, for example requires export license, end user statement, import license, etc, work with sales team/ customer and compliance team to obtain the required documents and approvals.
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Regularly maintain and update booking in the global booking report, order backlog and book and ship report.
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Once the order is processed, update the factories of the intercompany PO/SO that had been generated and work with factory to provide the ship date.
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Send Sales Order Acknowledgement and or Proforma Invoice for advance payment or/ issuance of LC to customer.
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Work closely with factory on the order status and update customer.
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Regular team meetings with factories on order fulfillment, management of order related issues, etc.
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For LC orders, work with customer and factory on the LC requirements.
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Regularly monitor backlog orders to ensure everything is in place when due for shipping, e.g. advance payment is received, valid LC is in place, freight forwarder information for FCA shipment is available.
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Work with customer and logistics team of the respective factories to arrange the shipment and the requried shipping documents.
Qualifications:
- Diploma/ Degree or comparable experience.
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Commercial background and professional experience.
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2-3 years similar work tasks with industrial products.
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Experience with MS Office.
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Strong communication and presentation skills.
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Ability to work under pressure in a fast-paced working environment.
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Fluency in both written and spoken English.
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Resourceful with problem solving skills as need to work independently with minimal supervision.
