About the role
Role Overview:
The Business Operations Associate will be responsible for a wide range of operational tasks, ensuring the smooth execution of business processes and efficient communication within the teams. This individual will handle various activities (but not limited to) related to customer contracts, revenue projections, billing reconciliation, and serve as a liaison between the Customer Success Management (CSM) and Finance Teams.
Key Responsibilities:
Business-As-Usual (BAU) Email Management:
- Respond to all operational and internal emails within 48 business hours.
- Maintain a high standard of communication, ensuring timely and effective follow-up.
Customer Contracts Management
- Ensure all customer contracts (new and existing) are accurately labelled and saved in the appropriate folders.
- Update the master renewal tracker regularly to reflect the latest contract information.
- Track applicable retainer changes and collaborate with the Finance Team to ensure changes are implemented.
- Support CSM representatives by ensuring the completion of first-year customer checklists through regular follow-ups.
Revenue and Billing Support:
- Assist with the preparation of monthly revenue projections by providing relevant data and insights.
- Monitor and manage billing cases related to limited model usage.
- Perform weekly reconciliation of invoicing done by Finance, ensuring alignment with the master tracker.
- Support the monthly reconciliation process for onsite and talks-related billing.
Collaboration with the Finance Team:
- Act as the liaison between the CSM and Finance teams, ensuring smooth communication and efficient workflow.
- Address emails and queries from the Finance team within 48 business hours.
- Ensure that business operations processes align with finance policies and objectives.
Skills and Qualifications:
- Strong organizational and multitasking skills.
- Excellent communication skills, both written and verbal. Do not recommend for look forward to reliability, dependency, and usage of ChatGPT and other such tools.
- Analytical mindset, attention to detail and keen observation skills.
- Experience working with revenue projections, invoicing, and billing processes is a plus, but not mandatory.
- Ability to collaborate across teams and manage relationships with internal stakeholders.
- Ability to learn quickly, contribute for continuous process improvement.
- Working knowledge of excel formulas, pivot, pie charts etc.
Additional Information
- This is 5 days work from office role
Required Qualification
Any Graduate ,
Job Types: Full-time, Permanent
Pay: ₹300,000.00 - ₹500,000.00 per year
Schedule:
Application Question(s):
- Experience in handling contract renewal and invoice data and follow ups? ?
Experience:
- Sales Coordination: 3 years (Preferred)
- Advanced Excel: 3 years (Preferred)
Work Location: In person
