In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Datacenter (DC) Business Operations Program Manager with the primary focus at reducing stranded capacity by being a key member of the local team in the deployment planning and optimization of the Information Technology (IT) capacity, working closely with Electrical Engineers and Critical Environment (CE) Field Service Engineers.
Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Datacenter Business Operations Program Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. By enabling data center capacity through increased Infrastructure Utilization Effectiveness (IUE) and Power Harvesting (PH), you will lead the retrofit efforts to upgrade legacy datacenters and harvest capacity in our existing fleet.
As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.
Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action!
As a Datacenter Business Operations Program Manager, performance objectives include:
- Accountability for providing program governance, leadership, and direction for all projects at the campus level to ensure projects are planned and executed on budget and schedule.
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Supporting the DC Project Manager’s with project estimation, budget management, ROI calculations, formulate project delivery strategies while establishing milestones and schedules.
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Maintaining and reporting project status, while monitoring progress, and acting as an escalation point ensuring achievement of intended outcomes.
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Supporting the Campus Director with Field Employee communications including townhalls, organizing listening sessions, and local campus level communications.
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Liaising with the Data Center Operational Efficiencies team to ensure campus level financial planning and performance reviews are conducted in accordance to the rhythm of business fiscal calendars and objectives.
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Supporting the field operations leadership teams to operationalize all strategic initiatives consistently and effectively at the campus level.
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Identifying and managing scheduling conflicts working with stakeholders to negotiate implementation dates and schedules across IT, CE, and Facilities teams.
Capabilities include:
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Operational Planning & Project Management: Show structured thinking, planning, and the ability to execute by working through others, influencing without authority, and dealing with ambiguity.
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Written and Interpersonal skills: Communicate effectively and concisely with stakeholders, senior managers, and leaders about our programs and objectives.
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Customer/Stakeholder Focus: Gather stakeholder impressions of services and programs, integrating this feedback into decision making. Allocate and align resources to optimize the stakeholder and partner experience.
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Performance Goal and Standards Setting: Develop and communicate to realistic timelines via plans that consider potential obstacles and immediate + long-term consequences.
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Understand datacenter business objectives: Critically review multiple plans and adjust as needed. Proactively communicate and address necessary trade-offs.
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Process and Technology: Demonstrate an understanding of IT and CE environments including operational processes and industry best practices.
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Flexibility and Adaptability: Regularly scan the environment to help anticipate changes that could affect key programs and projects. Effectively changes plans, goals, actions or priorities to respond to changing situations.
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Team Player: Ability to both contribute strategically to this relatively new team and support strategic decisions once debate is over.
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Execute the change management governance process at the Campus/Metro level that ties back to Global and Regional DC Operations Change Management standards.
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Manage the daily Change Management functions at the Campus/Metro level including maintaining and documenting change management procedures, stakeholder management, technical and business impact assessment.
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Lead the daily Campus/Metro Change Review meetings with local team members and stakeholders.
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Monitor to ensure only approved and validated changes are executed.
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Identify and manage scheduling conflicts working with stakeholders to negotiate implementation dates and schedules across IT, CE, and Facilities teams.
Required/Minimum Qualifications
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High School Qualification or equivalent AND 3+ years experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale environments
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OR equivalent experience.
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1+ year of business operations experience in large-scale environments
Other Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
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Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Preferred/Additional Qualifications
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Bachelor's or Technical College Degree in Business, Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field AND 8+ years experience working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling)
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OR High School Qualification or equivalent AND 10+ years experience in working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling)
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OR equivalent experience.
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Effective written and verbal communication skills (interaction and clear conveying of information)
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Organizational and time-management skills with the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines efficiently
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Attention to detail with a focus on accuracy (metrics and document preparation)
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Problem-solving and critical thinking skills with the ability to identify and resolve issues independently
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Interpersonal skills and capabilities centric to working effectively as part of a team and building positive relationships with colleagues as well as stakeholders
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Customer service and shareholder experience with the ability to gather stakeholder impressions of services and programs, integrate feedback into decision making.
- Experience allocating and align resources to optimize the stakeholder and partner experience
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Experience developing and communicate to realistic timelines via plans that consider potential obstacles and immediate + long-term consequences
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Experience working with collaboration platforms (e.g. SharePoint, Teams, etc.)
- Experience with reporting and data analysis systems & platforms (e.g. PowerBI)
- Applicable certifications: PMP (Project Management Professional), CDCP (Certified Data Center Professional)
Data Center Operations Management IC4 - The typical base pay range for this role across the U.S. is USD $100,800 - $195,000 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $135,200 - $222,000 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications for the role until March 10, 2025.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
