We are seeking an experienced Revenue Operations Manager to drive operational excellence, with a key focus on data analysis and its integration into revenue processes.
WHAT YOU WILL BE DOING?
Reporting to the Head of Revenue Operations, this role will work closely with the VP of Sales, VP of Marketing to analyze, optimize, and scale operational processes that directly impact business growth. You will leverage data-driven insights to streamline operations, support strategic decisions, and improve the overall revenue performance across sales and marketing functions.
More specifically, your responsibilities will include:
Analysis
Lead data analysis initiatives across the revenue organization, ensuring that insights from sales, marketing, and customer success drive decision-making.
Identify trends, bottlenecks, and inefficiencies within the revenue cycle by analyzing pipeline data, conversion rates, sales cycle length, and other key metrics.
Provide actionable insights to senior leadership and cross-functional teams based on data analysis, helping to optimize sales strategies, marketing campaigns, and overall revenue operations.
Monitor marketing campaign performance and analyze return on investment (ROI), attribution, and conversion data, adjusting strategies where necessary.
Process
Technology
Strategy
WHAT YOU BRING TO THE TABLE
5+ years of experience in revenue operations, sales operations, or a similar role, with a significant emphasis on data analysis.
Expertise in data analysis and reporting, with strong proficiency in tools such as Excel/Google Sheets and data visualization platforms (e.g., Quick Sight, Tableau, Power BI, Looker).
Bonus points for
Proficiency in SQL for advanced data manipulation and analysis.
Experience with BI tools (e.g., Looker, Tableau) to create and manage advanced data visualizations.
In-depth understanding of SaaS revenue models, KPIs, and metrics such as ARR, LTV, and CAC.
Experience working with marketing attribution models and sales performance data.
CORE COMPETENCIES FOR SUCCESS
- Communication: Ability to effectively convey information across all levels using verbal, non-verbal, written, and visual mediums while actively listening to ensure understanding.
- Collaboration: Inspires and motivates others, embraces diverse perspectives, and works effectively in teams to achieve shared goals.
- Business Acumen: Ability to make effective decisions by understanding key drivers of company success and applying knowledge to achieve business goals and positive outcomes.
- Design Thinking:Ability to take a systemic, customer-focused problem-solving approach to effectively respond to a rapidly changing environment for the best results possible.
- Analytical Thinking & Decision Making: Ability to approach problems by relying on logic, data and facts. Uses the information available to effectively decide on an optimal path forward.
- Managing Resources & Digital Dexterity: Combines adaptability to new technologies with effective utilization of time, budget, and talent to optimize outcomes and drive continuous improvement.
- Leadership, Strategic Vision & Planning: Ability to set and achieve challenging goals. Leading change means to create opportunities for people that reveal new possibilities, while uniting the organization to drive for new or different resources to win and deliver on new and existing business.
- Strategic Alignment & Partnerships: Ability to form relations with non-competing businesses or stakeholders, with the goal of leveraging key assets and resources to grow together. To grow a specific market in a specific period, in terms of either volume, sales or other metrics.
- Organizational Alignment: Ability to direct focus and effort towards a goal set by the organization.
MORE ABOUT RIVA
We are an Edmonton-based software development company with a global footprint. Our Relationship Engine creates seamless data flow between applications like email, calendar, contacts, and tasks and CRM – synchronizing data and eliminating the need for task switching, application toggling, and data entry duplication across platforms.
We offer a work culture that fosters diversity, equity, inclusion, and fun. Where curiosity is rewarded, and each day offers the chance to learn, grow, and contribute to the efforts of people you like, respect, and value.
WHAT WE BRING TO THE TABLE
Total compensation package including;
Must hold a valid work permit or be a permanent resident or citizen of Canada.
Riva is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
