Emarsys, An SAP Company, is the omnichannel customer engagement platform that empowers marketers to build, launch, and scale personalised cross-channel campaigns that drive business outcomes.
We are seeking a detail-oriented and strategic Deal Desk Analyst to support our growing sales team. This role is critical in ensuring that deals are structured to align with business objectives and financial guidelines. The ideal candidate will have strategic pricing experience - prefarbly in a SaaS environment - working across new business, existing business, and services engagements to optimise deal profitability, streamline the sales process, and enhance the customer experience.
Your Area Of Responsibilities
Deal Structuring & Pricing
- Collaborate with sales, finance, and legal to structure and approve compliant deals
- Develop and maintain pricing models and discounting strategies
- Ensure deals are compliant with company policies and financial objectives
Sales Support
- Provide real-time support and guidance to sales representatives on deal configurations, pricing, and contract terms
- Review and approve custom pricing requests and non-standard contract terms. Serve as a point of contact for escalations related to deal approvals and contract negotiations
Process Improvement
- Identify opportunities to streamline the deal approval process and reduce sales cycle times
- Develop and implement best practices for deal structuring and approval workflows
- Train sales teams on new processes and tools
Cross-Functional Engagement
- Collaborate with sales, customer success and services teams to ensure seamless handoff and implementation of deals
- Engage with key stakeholders, including senior leadership, to understand their needs and provide solutions that align with business goals
- Foster strong relationships with internal teams to drive deal success and customer satisfaction
YOUR PROFILE
- 3+ years of experience in sales operations, finance, or a related role within a SaaS or technology company.
- Strong analytical skills with the ability to interpret complex data and provide actionable insights.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively across multiple teams.
- Proficiency in CRM and ERP systems (e.g., Salesforce, NetSuite) and advanced Excel skills.
- Detail-oriented with strong organizational skills and the ability to manage multiple tasks simultaneously.
- Knowledge of SaaS business models and software pricing strategies is highly desirable.
Preferred Qualifications
- Experience with deal desk operations in a high-growth SaaS environment.
- Familiarity with legal and contractual terms related to software sales and services.
What We Offer
- A growing company with an international presence, innovative outlook and a strong market position, blending the best parts of a ‘start up’ mentality with the security (and resources) of an established multi-national
- The opportunity to contribute to a bespoke, complex and successful product, focused on innovation
- A learning environment, heavy on personal and professional development that allows you to both learn from some of the best in the industry and own your own career
- An inspiring and team-oriented culture, working alongside talented, friendly and passionate people where success is supported and celebrated as a collective
- A commitment to remote/hybrid and trust based working, with access to 2 floors in The Scalpel building for a dedicated space to work, socialise, hold meetings and enjoy amazing views
- Competitive salary plus additional performance related rewards
- 25 days' annual leave and an extra day off for your birthday
- 2 Community Impact days per annum
- Enhanced maternity leave and paternity policies
- Comprehensive benefits: pension scheme, private health care and cash plan options, subsidised gym membership, life cover and many more.
- Exclusive membership to Perkbox - an innovative discount platform for local and national businesses including offers on cinema tickets, travel, gifts, dinner, coffee and more
At Emarsys, we are committed to building diverse teams with a rich variety of perspectives and experiences. If your job profile closely aligns with our essential requirements and business need, we encourage you to apply. We are dedicated to assessing your competencies, learning agility and passion and not your age, disability, familial status, sexual orientation, gender, race, ethnicity, religion or nationality.
