Business Operations Facilitator

North Forest Office Space • Full-time • Buffalo, NY, US • 2w ago

Join Our Growing Team!

At North Forest Office Space, we create unique workspace solutions that support small businesses. As we expand across Texas, Western New York, and Colorado, we are seeking a Business Operations Facilitator to drive efficiency, optimize processes, and support our company’s long-term growth and expansion strategy.

Our vision is to make leasing simple for our customers. We uphold values of always looking for the win/win, uncompromising integrity, and the willingness to "go the extra mile" for our customers, suppliers, and team members. These values, along with our commitment to continuous improvement, are the foundation of our success.

Why North Forest?

✅ Growth – Be part of a fast-growing company with exciting challenges.

✅ Stability – Enjoy the security of a well-established company.

✅ Culture – Thrive in an environment built on honesty, strong work ethic, respect for people, going the extra mile, and uncompromising integrity.

Position Overview

We are seeking a dynamic, strategic-minded Business Operations Facilitator to optimize processes, drive operational excellence, and contribute to our company’s expansion strategy. This role will focus on identifying inefficiencies, implementing scalable systems, and aligning business operations with long-term growth objectives.

A key responsibility of this role is to support integrating our manufacturing-based approach into our design, development, and construction processes, ensuring efficiency and scalability. The ideal candidate will be an analytical thinker, decisive in decision-making, and a strong leader through influence.

Key ResponsibilitiesStrategic Leadership & Continuous Improvement

Identify opportunities to streamline workflows, reduce waste, and improve operational efficiency.
Develop and optimize scalable business processes aligned with North Forest’s manufacturing-based approach to development and construction.
Collaborate with area market and department leadership to enhance operational strategies, efficiency, and growth planning.
Serve as a resource for training and coaching teams on continuous improvement methodologies.

Operational Excellence & Process Optimization

Work closely with the Continuous Improvement (CI) Practitioner to implement lean methodologies across departments.
Foster collaboration between market leaders, construction teams, and development teams to improve efficiency, cost control, inventory management, and quality practices- as outlined by our strategic road map.
Support weekly huddles and regular Gemba walks to ensure operational alignment and continuous feedback loops.

Cross-Department Collaboration & Change Management

Partner with our general managers, our design team, and construction teams to drive operational consistency.
Develop and monitor key performance indicators (KPIs) to measure success and accountability.
Collaborate with our safety team to drive an improved safety culture and operational compliance.

Project & Process Management

Identify and resolve operational bottlenecks, ensuring smooth workflow across departments.
Lead and support cross-functional projects that improve business efficiency, scalability, and customer experience.
Apply hands-on problem-solving to support strategic initiatives and drive implementation.

Qualifications & Experience

✔ Bachelor’s degree in Business, Operations Management, Engineering, or a related field (Master’s preferred).

✔ Proven experience in business operations, process optimization, or continuous improvement (experience in manufacturing a plus).

✔ Strong expertise in lean principles, business efficiency, and change management.

✔ Exceptional strategic thinking, analytical skills, and problem-solving abilities.

✔ Strong leadership and communication skills, with experience influencing teams across multiple departments.

✔ Experience in family-owned or entrepreneurial business environments is a plus.

What We Offer

Competitive salary & benefits package, including:

401(K) Matching
Short & Long-Term Variable Compensation Programs
Company-supported Health Insurance with HSA contributions
Dental & Vision Insurance
Company-paid Life Insurance, Short & Long-Term Disability
Paid Time Off & 7 Paid Holidays
Tuition Reimbursement
Mileage Reimbursement
Company-provided cell phone

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