Business Operations Manager @ Midi Health ️
This job is HOT
The Business Operations Team at Midi Health uses data and process development to drive business performance and strategic outcomes. We collaborate with Clinical Operations, Marketing, Customer Success, Billing & Insurance, and more to optimize resource utilization and ensure operational excellence.
As a Business Operations Manager, you'll play a key role in driving critical business outcomes and operational efficiency initiatives. You'll partner with Product, Engineering, and Data Science to build analytics solutions that enhance decision-making.
In this role, you will:
- Optimize provider utilization to reduce patient wait times and improve scheduling efficiency
- Analyze revenue leakage and implement process improvements to maximize capture
- Build forecasting models to predict demand fluctuations and optimize staffing strategies
- Identify bottlenecks in the virtual care workflow and implement solutions
- Enhance digital patient intake processes to improve conversion rates and reduce no-shows
- Develop performance dashboards tracking key telehealth metrics (appointment fill rates, cancellations, provider utilization, patient satisfaction)
- Design and implement experiments to test new operational approaches
- Automate manual processes to increase operational efficiency
- Collaborate with Product and Engineering to prioritize features that address operational challenges
- 4+ years of experience in Operations, Business Analytics, Strategy, Project Management, Data Analysis, Data Science, or Engineering
- Well-versed in Google Sheets/Excel and proficient with SQL
- Experience with analytics and business intelligence tools (e.g., Quicksight, Looker)
- Experience building supply and demand forecasts and utilization management models
- Strong process improvement skills—experience defining processes, building playbooks, and managing change
- Experience with no-code automation tools, AI agents, etc. is a plus
- Ability to translate business needs into operational requirements and KPIs
- Curiosity—you love digging into problems and finding solutions
Bonus Points:
- Startup experience preferred
- Health Tech/Telemedicine Experience
- Proficiency with R/Python
- Recruiter Screen (30 min)
- Hiring Manager Screen (45 min)
- Technical Assessment/Working Session (1 hour)
- Final Team Interviews (3 hours)
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