TimelyCare is seeking a
Director of Revenue Operations to create and implement strategy, processes, systems, and infrastructure that boost the inside Salesforce productivity and efficiency as TimelyCare accelerates revenue growth and retention, increases market share, and meets strategic objectives. This person is responsible for supporting sales performance and efficiency across TimelyCare’s core verticals. This person will lead the sales acceleration team supporting a wide range of functions including sales operations, sales enablement, onboarding, training, campaign management, payment sales, SDR program management, sales engineering and sales tech stack management.
What You'll Do
- Fundamentally refine and standardize inside sales processes across the organization to improve operational efficiency, sales productivity, and customer satisfaction.
- Provide strategy and recommendations to the business that increases scale and efficiency in the sales and retention engine to drive and retain revenue.
- Take a proactive leadership approach in helping develop, champion, and execute overall company Go-To-Market strategy.
- Identify, support, and optimize system, corporate and cross-departmental software tools, processes, and sales workforce needs to push the overall sales strategy forward - resulting in improved customer experience, internal efficiencies, team member performance, and revenue leakage mitigation.
- Ensure alignment on the vision and champion the collaboration needed across a verticalized sales organizations to ensure the right analytics and insights are being leveraged.
- Continue to develop sales compensation plans (including policies and procedures) that are competitive and compelling while also in alignment with the company's objectives and financial goals. Establish sales commission processes and an attainment reporting system.
What You Bring
- Bachelor’s degree in marketing or related discipline required, MBA preferred.
- 10+ years’ experience as a sales operations and management professional. Track record of accurate forecasting, building and effectively managing diverse teams, and putting the appropriate processes and infrastructure in place to drive growth within a successful SaaS company.
- Success as a leader. Proven ability to attract, develop, and retain A level talent.
- Track record of building relationships across the executive team and adding value to the broader organization.
- Strategic thinker – able to operate as a senior leader and influence go-to-market and company strategy. Proven ability to formulate a high-level strategy, then convert into a tactical plan and execute on that plan.
- Action and results oriented, demonstrating a bias to action. Meets commitments; pragmatic and tough minded. Able to lead others to make correct decisions. Sets appropriate expectations and holds people accountable.
- Technically competent. Understands the inner workings of the products and tech-stack and can translate that knowledge into benefits for a customer and sale organization.
- Forward-thinking attitude with the ability to see around corners.
- Experience in a complex, dynamic environment with a desire to learn quickly and contribute immediately.
Benefits + Perks
- Paid Company Holidays + No work on your birthday!
- Flexible PTO + Volunteer Time Off (VTO) as an organization to give back to the community
- Variable bonus eligibility on a quarterly basis
- Company-sponsored Health Insurance (Medical, Dental, Vision) + Pet Insurance
- Company-paid group Life Insurance + Company-paid Short Term Disability
- Concierge benefit support services
- 401(k) with employer match
- Free access to TimelyCare virtual medical and mental health support
- Mission-Driven Purpose with a Supportive Team Culture
The salary range for this opportunity is $175,000-$200,000 per year, depending on education and experience. This is the base pay. You will be eligible for a discretionary bonus in addition to the base pay, to be discussed during the interview process.
