Position Summary
Day-to-day, the Sales Operations Analyst will be responsible for maintaining CRM data cleanliness, documenting sales processes, configuration and administration of sales applications, tracking and management of sales metrics and commissions, identifying areas for improvement, and recommending and implementing solutions. This role will report to the VP of Technology.
This role requires a high level of attention to detail and a natural curiosity. What will set apart a great candidate from a mediocre candidate will be a love for solving problems and a desire to make someone’s day better.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
- Establish and maintain procedures for ensuring data cleanliness and accuracy
- Collaborate with Sales Management to ensure fair distribution of customer accounts within the Sales team
- Collaborate with Sales and Marketing to develop and maintain sales forecasts, metrics, and reports
- Drive implementation and execution of sales engagement strategies using Outreach.io and Salesforce
- Define and measure key performance indicators for sales teams
- Conduct data analysis to identify trends and insights to improve sales performance
- Document, maintain, and drive sales commission plans
- Document and monitor sales processes, identify bottlenecks and recommend process improvements
- Identify and recommend training needs for the sales team and support Sales Enablement in the delivery of training programs
- Provide support to the sales team, including troubleshooting issues with tools and systems and helping to resolve customer issues
Minimum Qualifications (Knowledge, Skills, and Abilities)
- Bachelor's degree in business administration, finance, engineering, or a related field
- 3+ years of experience in sales operations or a related field
- Excellent analytical and problem-solving skills
- Strong project management skills and ability to manage multiple projects simultaneously
- Experience with Salesforce and sales automation tools
- Experience with IPaaS tools (Celigo, Mulesoft, etc.) is a plus
- Ability to collaborate effectively with cross-functional teams
- Strong attention to detail and accuracy
- Strong communication and presentation skills
