Sr. Director, Executive Communications - President and CFO

ServiceNow • Full-time • Remote (Santa Clara, CA, US) • 5d ago

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

We are looking for a strategic, innovative communications professional to join our growing team of global communicators. The ideal candidate will have a strong passion for storytelling and ability to craft compelling stories and engagement strategies with the goal of building trust, loyalty, and advocacy for ServiceNow and its leaders.

The role is ideal for a seasoned communications leader who has a passion for creating impactful, concise content, and who is experienced in supporting the internal and external communications of C-level executive leaders. We are looking for someone who skillfully manages competing priorities, is a quick and creative thinker, excels at building relationships, and brings rigorous attention to detail. The role will work collaboratively with a variety of teams across the company to create, distribute, amplify, and measure results of executive communications programs. The ideal candidate will ensure internal/external communications are inspiring, modern, and deeply connected to target audiences.

This position will serve as the strategic communications lead and a trusted partner, advisor, and master storyteller to ServiceNow’s President and Chief Financial Officer, including Strategy. Working collaboratively and with an integrated team across public relations, content/thought leadership, social media, employee communications, and brand marketing, this leader will develop integrated communications and executive visibility programs to inspire multiple audiences to be part of (and follow) the story of ServiceNow and our Chief Financial Officer. He/she/they will partner closely with business leaders and oversee execution of recommended content, creative, and stakeholder communications.

Responsibilities

Understand the communications landscape and needs of various audiences, regularly updating and evolving materials to reflect changes to business priorities, supporting narratives, and the external environment.
Build and lead a holistic, 360-degree executive communications framework for our President and Chief Financial Officer.
Design and produce executive visibility programs that turn ideas into compelling narratives, frameworks, and creative storytelling concepts.
Deliver executive-level work products including scripts, speeches, videos, and social media amplification plans.
Prepare executives with rehearsals, scripts, storyboards etc., while project managing the overall communications schedules
Manage and engage with communications agencies and contractors on a variety of projects and initiatives, including Corp. Strategy.
Lead, motivate, and develop a team of direct reports.
Establish and design processes to ensure timely execution through final publication and governance of all content.
Serve as a resource across the Communications team to ensure message alignment and consistency across all audiences, including customers and partners.
Work closely with the Finance organization’s leaders to ensure strong message alignment, calendar of upcoming events, social activations, and content plan.
Skilled at measuring and reporting out quarterly metrics.

Qualifications

To be successful in this role you have:

15+ years corporate communications, public relations, marketing, consulting, or executive communications experience.
Desire to create a high-performing team at scale that can flex with fast growth and frequent change.
Experience building and executing a multi-functional communications strategy.
Exceptional messaging and writing skills; attention to detail and accuracy in all communications deliverables.
Experience crafting executive-level thought leadership and social strategies aligned to external visibility programs.
Experience with other C-level executives.
Ability to manage through ambiguity.
Must be a self-starter with an innate ability to think outside of the box
Experience working in a matrixed environment; strong cross-functional collaboration skills and ability to drive coordination across stakeholders.
Business maturity and experience working with senior executives and their teams.
Ability to manage multiple communication projects simultaneously and drive strong work-back plans, designed to drive measurable goals and business outcomes.
Experience in a hypergrowth tech company and a desire to work collaboratively with C-Suite leaders, their teams, agency partners, business partners, and vendors are important.
Identify, develop, and tell a great story across multiple media.
Thrive in a fast-paced, ambiguous environment and adapt plans and approaches in real-time.
BS/BA degree required, MBA or an advanced degree recommended.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $216,500 - $230,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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