We inspire people to achieve great things together. Our mission is to help organizations unlock the power of inspirational communication. Our award-winning communications channels - intranet, employee app and email - deliver experiences that drive engagement and inspire hearts and minds.
We're headquartered in Chemnitz, Germany, with offices in many locations throughout the world, including New York, London, Berlin and Dresden. Our international team counts more than 750 employees from 45+ nationalities and we have a growing base of 2200+ customers that want to transform their employee experience. We are rapidly scaling, post-Series E ($115 million funding), have strong-growing revenue, and our customers love us.
Staffbase is looking for a Deal Desk Analyst to join our growing team in North America. The Deal Desk Analyst will be a pivotal player in driving Staffbase's revenue growth, streamlining the sales process, and maximizing efficiencies for our global sales organization. You'll be responsible for supporting Account Executives through quoting, through deal structuring and deal approvals - ensuring alignment with business objectives and policies. This role will be a key collaborator to the Sales, Finance, Legal, and Customer teams. You'll be a trusted specialist to guide Sales in structuring deals that meet customer needs while optimizing revenue potential.
Important: This is a hybrid role. Core in-office days in our NYC (Tribeca) office are Tuesdays-Thursdays, and it is expected that folks will be in the office a minimum of 1 day per week during core days.
What you'll be doing
- Support and advise the organization on deal and contract structure, maximising live and committed revenue and applying approval rules when necessary
- Review and process quotes configured in CPQ for accuracy and compliance, preventing issues for invoicing as part of the Order-to-Cash process
- Customise contracts for complex deals, fulfilling approved requests and paying attention to detail on the format of customer-facing documents
- Conducting final reviews diligently and efficiently when booking deals, especially for month-end or quarter-end reconciliation activities with Finance
- Adapt and evolve with changes to pricing, policies and products - learning and applying changes in line with company objectives and strategies
- Work closely with Sales Operations and Business Systems teams to maintain Salesforce records and ensure process disruptions are minimised
- Maintain resources with peers to support creating contracts efficiently, such as language libraries, order form templates, SOWs and MSA templates, exception trackers and more
- Constantly evaluate and share ideas that would enhance deal desk processes, tools, and systems to drive operational efficiency and scalability
What you'll need to be successful
- 2+ years of experience in Deal Desk, or in a similar function such as Sales Operations, Procurement, Order Management or Finance
- Fluent in English (and German is a big plus)
- Strong commercial acumen with the ability to understand subscription pricing models or experience within B2B SaaS sales
- Meticulous and detail oriented, especially in a teamwork environment
- Excellent negotiation, communication, and relationship building skills
- Experience working in a fast-paced, high-growth environment
- Proficiency in Salesforce and Salesforce CPQ
What you'll get
- Competitive Compensation - we offer attractive salary packages including a Long Term Incentive Program.
- Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of $1608.
- Growth Budget - all employees get a yearly budget for external training of $1100.
- Recharge - 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August to enjoy a summer break (Recharge Fridays).
- Wellbeing - Monthly Wellbeing Allowance ($40 USD), from fitness to mental health, hobbies to relaxation.
- Support - we're offering a 401(k) plan with company match and health plans, including dental & vision. Parents can get 12 weeks of paid parental leave.
- Team Building - Regular team and office events including the yearly Staffbase Camp
- Volunteer Day - you'll get one day off per year for supporting a social project.
- Employee Referral Program - one of your friends is a fit for one of our full-time openings? Refer them and get a referral bonus paid.
In compliance with local law, we are disclosing the compensation, or a range thereof. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. The range listed is just one component of Staffbase's total compensation package for employees. Pay Range: $68,000 - $78,000 base salary per year. In addition, Staffbase provides a variety of benefits to employees, including health insurance coverage, equity, paid parental leave, an employee growth budget, life and disability insurance, a retirement savings plan, wellness days, paid holidays and paid time off (PTO).
