Job Description
Why Gainsight?
We are ranked #1 on Glassdoor’s 2023 Best Place to Work List. Here’s why.
At Gainsight, our mission is to be living proof you can win in business while being human-first.
Our industry-leading platform helps companies of all sizes and industries build durable businesses. Gainsight offers a powerful set of customer success, product, and community engagement solutions that enable businesses to scale efficiently, create alignment, and have a holistic view of their customers—all of which help increase product adoption, prevent churn, and grow renewals and expansions. Our software is used by hundreds of companies, including nearly 200 publicly traded organizations and industry leaders such as GE Digital, SAP Concur, and Box. We have offices in the US, UK, Netherlands, Israel, Japan, and India.
Gainsight joined the Vista Equity Partners portfolio in 2020. In 2021, we won their Excellence in Engineering award in recognition of our product and engineering advancements.
Gainsight has also been named one of the top 100 private cloud companies in the world by Forbes, one of the fastest-growing private companies in America by Inc. Magazine, and one of 20 Great Workplaces in Tech by Fortune Magazine.
With diversity and inclusion at the forefront of our values, we promote a culture that celebrates diversity and inclusiveness regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.
As a Senior Business Operations Analyst at Gainsight, you will focus on the resource management processes and be responsible for understanding SOWs, project creation, resource management and data analysis. It will also include supporting the revenue and invoicing processes as needed.
Job Location: Hyderabad
Ideal years of experience: 7 - 10 years.
What You’ll Do
- Create projects and assign available staff through PSA to projects based on their skills and experience.
- Read, understand, and analyze the Statement of Work (SOW)/Contract.
- Resource Management - tracking and matching skills in the resource pool and aligning the best fit based on resource request skill requirements and project types.
- Partner Resource Management - Understanding partner availability and contracting with subcontract resources when needed.
- Monitor employee utilization, workload, and overtime hours.
- Collaborate on resource management with internal departments.
- Provide project managers with ongoing resource management and related support.
- Addressing queries related to projects, resources management and utilization.
- Data analysis and reporting related to open demand, utilization, workload and other related reports.
- Assist with the implementation of new processes and procedures as required, as well as other duties as assigned.
What We're Looking For
- Strong English communication and documentation skills
- Bachelors / Masters in any discipline
- Experience in resource management and allocation & resource utilization
- Should have keen analytical skills to assess current staffing needs and anticipate the need to redirect projects
- Should have knowledge about forecasting and budgeting
- Must have hands-on experience with Kantata PSA
- Should have the ability to learn new concepts and software
- Comfortable in supporting and taking requirements from a remote workforce (US-based)
- Must be able to spend substantial time interfacing with the team in the US
- Contribute to regular status meetings with project team, and stakeholders [at times customers]
- Maintain a highly organized and accurate task list, visible to project management and other project resources engaged
- Produce marketing related documents and supporting materials which may be used by resources within Gainsight or Customer organization to understand or complete configuration
- Provide updates, status, and next steps through email on a regular cadence through Chatter and Email
- Track time, progress, goals, and deadlines
- Good at MS Excel or Google Sheets (Intermediate and above level)
Your job shouldn’t stand in the way of your happiness—it should be a path to achieve it. At Gainsight, we’re passionate about achieving our goals—at the office and everywhere—and we work every day to create an environment that nurtures our best selves.
Gainsters love working here for several reasons. Here are a few:
- Our Core Values: We are guided by our values on our mission to be living proof you can win in business while being human-first. Learn more here.
- Our CEO: With a 99% approval rating on Glassdoor, Nick Mehta is one of the most beloved CEOs in Silicon Valley.
- Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our Gainsters learn, grow and thrive.
- Our Teammate Resource Groups: A huge source of pride for Gainsight, these groups are on a mission to put our values into action and make Gainsight a great place to work for all.
- Our Wellness Priorities: Monthly Recharge Days that re-energize us.
- Our Parody Videos: No explanation needed. Just watch them here!
Job Description Summary
By joining the Gainsight team, you’ll have a unique opportunity to make your mark at a truly human-first company and have loads of fun doing it. Come join us!
