Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
- The Director of Sales Operations is responsible for enhancing the success and efficiency of our Sales Organization. Successful candidates for this position identify opportunities through data-driven insights, by leveraging best practices, by delivering training to new hires and existing employees, by utilizing sales tools and coordinating with other departments.
- This position oversees the comprehensive analysis and interpretation of sales data, facilitating informed decision-making for target setting, resource allocation, and sales strategy. This role requires both deep sales and industry expertise, operational execution abilities, and strong relationship management skills to be an effective partner to our sales teams.
- By providing actionable insights, the Director enables performance improvements, uncovers growth opportunities across corporate, agency, and international sales teams, and ensures alignment with broader strategic priorities.
What You'll Do
As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
- Partners with Account Management leaders to identify training needs and performance improvement opportunities based on key sales metrics
- Leads the development and implementation of comprehensive training programs to strengthen the skills and capabilities of account management teams
- Designs and implements strategies to enhance account management effectiveness and success
- Ensures continuous upskilling and provides development opportunities for talent in the organization, and is always recruiting future leaders for the organization
- Coordinates with other operational roles to help deliver service-oriented experiences for our corporate and agency partners
- Oversees the planning, execution, and promotion of sales events (e.g., conferences, route launches) to advance organizational objectives
- Directs the creation and management of advisory boards to gather insights and feedback from industry leaders, corporate customers, and agency partners
- Leads a multi-layered team to analyze sales data to identify trends, opportunities, and areas for improvement
- Monitors strategic performance metrics like revenue share, discounts, and corporate customer and agency partner NPS
- Oversees creation of dashboards, reports, and visualizations to provide actionable insights to sales teams and leadership
- Oversees the development and implementation of short-term and long-term sales plans to achieve the sales organization’s revenue and growth targets, while achieving company profitability targets
- Works cross functionally and aligns stakeholders to establish specific targets for sales functions and accounts
- Builds relationships with business leaders at all levels within the Sales organization to understand what data and analytics are needed to most effectively reach broader organizational goals
- Oversees the management of sales tools, ensuring they meet evolving business needs and enhance team productivity
- Acts as a strategic thought partner to Sales leaders, recommending behavior, process, and tool enhancements to drive greater efficiency
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
- Bachelor’s degree in business-related discipline or equivalent experience/training
- 7 years airline or related sales experience
- 7 years management/leadership experience
- 5+ years of experience in customer centric roles
Preferred Qualifications- Education & Prior Job Experience
- Proven success in sales training, strategy, sales skills enablement, and/or talent management
Skills, Licenses & Certifications
- Ability to work with leadership to identify, plan, and execute strategic initiatives
- Ability to be highly collaborative, form consensus, build relationships, and work productively with a broad range of experienced professionals throughout the company
- Ability to lead and manage multiple large-scale projects on an ongoing basis and adjust priorities, as necessary, to meet shifting deadlines in a dynamic work environment
- Ability to think strategically, negotiate skillfully, digest complex details, and use sound judgment and initiative in making decisions
- Ability to identify opportunities for improvement, as well as proven success implementing strategic initiatives under time constraints
- Ability to work effectively under pressure, shift priorities, meet all deadlines, balance the big picture with requisite details, and maintain flexibility
- Excellent leadership, coaching, and employee-development skills with a drive for results
- Excellent interpersonal, verbal, and written communication skills, with ability to effectively interact with employees and vendors at all levels
- Believes in and promotes the American Airlines five leadership attributes:
- Caring – We care about all team members
- Collaboration – We succeed as a team
- Development – We build future leaders
- Results – We drive to be the best
- Future – We continually challenge the status quo
What You'll Get
Feel free to take advantage of all that American Airlines has to offer:
- Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
- Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
- Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
- 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
- Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
