Job Description
Oracle Global Services Center (Oracle GSC) is a fast-growing Cloud based consulting team focused on our customer’s rapid and successful adoption of CX Cloud Solutions. Our flexible and innovative “Optimum Shore” approach helps our clients implement, maintain, and integrate their Oracle CX Cloud Applications and Technology environments while reducing overall total cost of ownership. We assemble an optimal team for each client by blending resources from onshore, near shore, and offshore global delivery centers to match the right expertise, to the right solution, for the right cost. To support our rapid growth, we are seeking talented consultants that bring a passion for providing excellent client experience, enabling client success by developing innovative solutions.
As an Oracle Senior Cloud Manager, you will have the opportunity to work within a powerful SaaS/PaaS application platform that transforms the way many Fortune 1000 companies conduct their business, utilizing some of the cutting-edge technologies available. You will work closely with our marquee customers to implement Oracle CX products such as Sales & B2B Service Cloud, Field Service Cloud, CPQ, Asset based Service, Subscription Management, Incentive Compensation utilizing technologies such as Visual Builder Studio, Visual Builder Cloud Services, and Oracle Integration Cloud to deliver solutions that will drive their long-term success.
We are looking for experienced consulting professionals who understand solutions, business processes, and technology designs within the Oracle CX products such as Sales & B2B Service Cloud, Field Service Cloud, CPQ, Asset based Service, Subscription Management, Incentive Compensation, and technologies such as Visual Builder Studio, Visual Builder Cloud Services, and Oracle Integration Cloud. Individuals should demonstrate ability to solve problems, take initiatives, and learn new products. Work within consulting teams that build market leading CX enterprise solutions using best of breed SaaS & PaaS platforms.
You will be working along with our enterprise architects and project managers, to understand customer goals/requirements, expectations, and challenges, analyze situations/data, for configuring or developing business & technical solutions on the Cloud. You will advise project managers & other partners from time to time on implementation aspects of the project. You will be responsible for the overall delivery quality on the project by ensuring team’s alignment to standard practices and procedures. Build an understanding of and demonstrate Oracle methodologies, tools, and leading practices.
This is an exciting opportunity that will test your consulting, critical thinking, leadership, and technical skills with the ability to remain focused and follow-through on plans. You won’t be alone; we will provide the tools, raw data, training, coaching and people resources to help you be successful.
Career Level - IC3
Responsibilities
- Provide consistent high quality & innovative solutions on CX Cloud engagements by interacting with customers and other partners to arrive at optimal solutions.
- Analyze and understand client goals, challenges & areas of opportunity to align Oracle’s CX Cloud applications for building optimal functional & technical solutions based on Industry Best Practices.
- Develop and deliver high quality presentations and demonstrations, present and articulate product features, and benefits, and configure and test overall Oracle Cloud solutions that delight the clients.
- Effectively utilize products such as Oracle CX Sales & B2B Service Cloud, Field Service Cloud, CPQ, Asset based Service, Subscription Management, Incentive Compensation along with technologies not limited to VBCS, VBS, Redwood UI, OIC to deliver world class solutions.
- Refine customer requirements in detail, document and present to the client for approval. Prepare documentation detailing delivered solutions, integration & migration strategies, throughout the engagement.
- Identifies and applies creative and innovative approaches to resolving product implementation and integration challenges.
- Analyze current systems and data to identify new requirements, recognizing the need for systems enhancements or modifications if necessary.
- Develop unit test scripts and coordinate with the client to perform the User Acceptance Testing of the system enhancements or custom solutions.
- Lead and direct the following phases of system life cycle:
- Gather business requirements through business process workshops,
- Analyze, design, configure and develop solutions for Oracle above noted applications,
- Process Playbacks, System Integration Testing and User Acceptance Testing,
- Go-Live preparation and cut-over support,
- Post-production support.
- Adhere to all Oracle Cloud security policies, standards, and procedures in the performance of job responsibilities.
- Mentor junior consultants in delivery of their customization and ensure the solution approach is in-line with the standard methodologies & future product roadmap.
- Ability to formulate a broader perspective of an issue by recognizing the inter-dependencies and inter-play between elements.
- Promote knowledge by sharing lessons learned, innovations or new skills with team members.
- Prepare documentation detailing delivered solutions, integration & migration strategies, throughout the engagement.
Ideal Candidate should have the following qualifications/skills:
- Bachelor’s degree in Engineering or Computer Science (BCA/MCA/BSc Comp) or a technical field from a reputed college/university.
- Overall, 10+ years of experience relevant to this position.
- Demonstrable experience as a techno-functional lead on at least two large-scale full-life cycle implementations of Oracle CX Applications, with strong implementation expertise in at least two of the following products is a must.
- CX Sales
- B2B Service Cloud
- Field Service Cloud
- CPQ
- Asset Based Service
- Subscription Management
- Incentive Compensation
- Good understanding and experience implementing business processes such as Target to Lead, Opportunity to Cash, Request to Resolution.
- Strong techno-functional skills in proposing, designing optimal solutions, including ownership of the overall solution for customization/extension/integrations on Oracle CX Cloud Projects.
- Experience developing process flow diagrams, gathering requirements, conducting workshops, design and prototyping, testing, training, defining support procedures, and implementing practical business solutions.
- Oracle CPQ - Hands on experience in configuring Oracle CPQ Cloud module Pricing, Quotation Configuration, Product Management-Items, BOMs, and System Configuration, Document Engine and Big Machines Language (BML), Utilities Libraries, Validation/Hiding/Constraint rules, Layout editor, Commerce layout, Custom CSS, Designing extensions and interfaces in Oracle CPQ Cloud module.
- Oracle Subscription Management – Hands on experience in configuring Oracle Subscription Management Cloud, items, pricing, billing, subscriptions, payment terms, milestone billing, churn predictions, subscription termination, coverages, warranties, and setting up integrations with related cloud modules.
- Oracle Incentive Compensation – Hands on experience in configuring Incentive Compensation, Design, build, and configuration of compensation plans, plan components, performance measures, payments, and rate tables to meet business requirements.
- OSC/B2B Cloud - Prior hands-on experience in functional configurations and customization in the following areas - custom objects, groovy scripting, assignment manager, workflows, triggers email alerts, Data Migration, OTBI Analytics etc.
- Oracle Field Service - Prior hands-on experience in configurations and customization in the following areas – Core Application, Profiles, Permissions, Business Rules, Routing Plans, Work Schedules, Smart Collaboration, Action Management, Mobility and Manage Displays, Reports, Data migration, Inbound/Outbound messages. Experience developing Oracle Field Service forms and plug-ins.
- Experience developing extensions using Redwood UI, VBCS, VBS, JET
- Deep knowledge in web based front end development using – HTML, JavaScript, and CSS
- Experience with React and/or other front-end JavaScript frameworks, would be a plus.
- Strong hands-on experience with design and development of integrations (point to point and Integration Cloud) using various integration patterns.
- Experience developing integration, conversion, reporting strategies and architecture based on project environment and requirements.
- Good understanding of Oracle PaaS components, such as XSLT mapper, Adapters, etc.
- Implementation of AI features, use cases and development of custom accelerators using Oracle Cloud Infrastructure AI platform.
- Experience using shell commands, GIT, JIRA, ALM, and other similar tools.
- Experience developing process flow diagrams, gathering requirements, conducting workshops, designing, and prototyping, testing, training, defining support procedures, and implementing practical business solutions.
- Experience with web services standards and technology including WSDL, SOAP, REST, JSON, XML, XML-Schema, XSL, WS standards/Security etc.
- Knowledge of Oracle JET Toolkit, JavaScript APIs & Junit would be a big plus.
- Hands on exposure to DevOps processes
- Experience with Security Guidelines and Best Practices
In addition, successful Candidates will have the following preferred skills/background:
- Excellent customer facing & interpersonal skills with ability to build rapport with all partners. Prior experience working with US based clients/counterparts.
- Ability to work independently and manage multiple task assignments.
- Comfortable in constantly evolving and sometimes ambiguous work situations. Keen attention to detail and complex problem-solving abilities from operational and technical perspective’
- High energy & drive coupled with strong oral and written communication skills, including presentation skills.
- Excellent problem solving, critical thinking and analytical skills with the ability to exercise good judgment.
- A “Go-getter” who focuses on continuous self-improvement and desire to stay abreast of emerging technologies.
- Prior experience of implementing other CRM solutions (Oracle E-Business CRM, Oracle Siebel, Salesforce.com, Microsoft Dynamics, etc.)
- Skilled in delivering clear outcome-based targets and measures by working with urgency in getting the job done.
Life at Oracle:
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Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
