About Motorway
Motorway is the UK’s fastest-growing used car marketplace – our award winning, online-only platform connects private car sellers with over 7,500 verified dealers nationwide, who compete to offer the best price. Founded in 2017, our technology makes the process refreshingly easy, earning us an 'Excellent' Trustpilot rating with over 70,000 reviews. We're not just building a platform; we're changing how people sell cars.
Backed by leading investors like Index Ventures and ICONIQ Growth, and following a successful $190 million funding round, we're on a mission to transform the used car market.
About The Team
👋 Hi, I'm Georgia, Head of CX Transformation at Motorway. I lead a dynamic team focused on optimising the customer experience and driving growth for our online used car marketplace. We're passionate about revolutionising the car industry by making buying and selling cars online a seamless and enjoyable experience for everyone. Our team plays a crucial role in shaping Motorway's future, collaborating closely with other departments to identify opportunities, implement innovative solutions, and ultimately, accelerate our growth. If you're a strategic thinker who thrives in a fast-paced environment and wants to make a real impact on a rapidly growing company, then this is the team for you!
About The Role
I'm looking for a highly motivated Business Operations Associate to join our team and help us enhance the customer experience on Motorway. You will be instrumental in identifying, developing, and implementing initiatives that improve our customer' journey, from onboarding to daily operations. This role offers a unique opportunity to work cross-functionally and contribute directly to Motorway's continued success.
In This Role, You Will
- Identify and define initiatives that optimise the customer experience, clearly articulating their impact and the collaborative efforts required from various teams.
- Lead the execution of new and existing initiatives, taking them from conception to successful implementation and achievement of business goals, adapting strategies as needed.
- Analyse financial and operational data to pinpoint areas for improvement and identify both short-term and long-term opportunities.
- Develop financial models to evaluate opportunities, prioritise initiatives, and establish clear KPIs, including phased goals for collaborating teams.
- Drive and monitor the achievement of goals and KPIs for key initiatives, ensuring effective coordination across partner teams to meet deliverables.
About You
- You have a proven track record of success in consulting, strategy, or operations roles.
- You possess strong numerical and analytical skills, with proficiency in Excel or Google Sheets, and the ability to translate data into actionable insights.
- You have excellent verbal and written communication skills, enabling you to effectively articulate and execute strategies.
- You are a highly organised individual with strong project management skills and the ability to manage multiple initiatives simultaneously.
- You are a self-starter who thrives in a fast-paced, dynamic environment and can effectively navigate ambiguity.
You could be a great fit if
- You are passionate about transforming industries and delivering exceptional customer experiences.
- You have a strong understanding of the automotive industry and the challenges faced by car dealerships.
- You enjoy collaborating with diverse teams and building strong relationships with stakeholders.
- You are a proactive problem-solver with a data-driven approach to decision-making.
Interview process
Our Interview Process Contains The Following Stages
- Initial Screen with Talent Team - 30 minutes
- Hiring Manager Interview - 45 minutes
- Skills Assessment - 60 minutes
- Exec Interview - 60 minutes
You can expect to hear back from us within 2-3 business days of each interview stage. You'll have the opportunity to speak with a talent partner throughout the interview process should you have any questions or need any type of accommodations.
