About The Team
The Publisher Operations team works on driving day-to-day operations, process improvements, automation and reporting across all business lines at smallcase.
We collaborate closely with Business, Product, Customer Experience (CX), and Compliance teams by sharing relevant reports that capture on-ground issues and process gaps, helping drive informed decisions and continuous improvements across the board.
About The Role
As an Assistant Manager – Business Operations, you will take ownership of complex workflows, lead cross-functional problem-solving, and build scalable processes that drive operational excellence across business lines.
You will also leverage AI-enabled tools and automation to improve operational efficiency, reporting accuracy, and decision-making.
What You’ll Be Doing
- Build and manage processes for a complex operational ecosystem
- Contribute to product development by providing insights based on day-to-day operations and process observations
- Extract and interpret data to identify trends and support informed decision-making
- Leverage AI tools and automation platforms to streamline workflows, improve productivity, and enhance reporting processes
- Collaborate with internal teams (Product, Business, Engineering, Compliance, Customer Support) and external stakeholders to resolve blockers efficiently
- Identify operational issues, analyze root causes, and propose scalable, data-driven solutions
- Work closely with external partners to ensure smooth operations, resolve issues, and maintain high-quality service standards
- Maintain daily/weekly/monthly trackers and reports to capture on-ground activities, monitor performance metrics, and provide visibility to relevant stakeholders
- Identify opportunities for operational automation and process optimization using AI assisted workflows and analytics tools
What We Look For In You
- 2–4 years of relevant experience in business operations, process management, or related roles
- Proven track record of taking ownership and delivering results in complex and fast-paced environments
- Strong proficiency in MS Office applications, particularly Excel, for data analysis and reporting
- Ability to write and work with queries for deeper data extraction and operational insights
- Familiarity with AI productivity tools, workflow automation platforms, or AI-assisted operational processes is a strong plus
- Strong analytical and problem-solving skills with a data-driven mindset
- Excellent verbal and written communication skills
- Ability to collaborate effectively across cross-functional teams and manage stakeholder relationships
- Prior hands-on experience managing operations and processes at a fintech startup is a strong advantage
Nice-to-haves
- Self-disciplined, diligent, proactive, and detail-oriented
- Strong time management skills and a high sense of ownership toward delivering quality outcomes
- Team player with excellent collaboration skills
- Comfortable adapting to emerging AI tools and incorporating them into operational workflows
- Curiosity toward process automation, operational intelligence, and technology-driven efficiency improvements
- Basic understanding of financial markets and the ability to learn quickly on the job
- Equally comfortable with long-term planning and day-to-day execution tracking
- Ability to analyze problems logically and provide practical, situation-based solutions
About Smallcase
At smallcase, we are changing how India invests. smallcase is a leading provider of investment products & platforms to over 10 million Indians. smallcase was founded in July 2015 by three IIT Kharagpur graduates, Vasanth Kamath, Anugrah Shrivastava and Rohan Gupta.
smallcase has been focused on offering innovative investing experiences & technology. Our platforms are used by over 300 of India's largest financial brands and most respected institutions. We are backed by world-class investors including top-tier funds, institutions and operators from the capital markets space who believe in our mission of enabling better financial futures for every Indian.
Life at smallcase
We are not just building a business, we are making a long-lasting impact both in the wealth & assets landscape with our unique technology & expanding ecosystem. Over the last 11 years, our team, products, and platforms have grown and so have our ambitions.
Innovation remains at the heart of what we do. Our other core values are transparency, integrity & long-term thinking. Our key asset has always been our people, and we empower individuals to build and do some of the best work in their lifetimes at smallcase. Flexibility, ownership and constant feedback loops are some of the ways we keep evolving the working environment.
Skills: automation,business operations,stream processing
