Location:
This is a hybrid role and requires 3 days in the office in Ann Arbor, Michigan.
Who We Are:
The National Center for Manufacturing Sciences (NCMS) is a cross-industry technology development consortium, dedicated to improving the competitiveness and strength of the U.S. industrial base. As a member-based organization, it leverages its network of industry, government, and academic partners to develop, demonstrate, and transition innovative technologies efficiently, with less risk and lower cost.
NCMS enables world-class member companies to work effectively with other members on new opportunities – bringing together highly capable companies with providers and end-users who need their innovations and technology solutions. NCMS members benefit from an accelerated progression of idea creation through execution.
Job Purpose:
The Business Operations Specialist is responsible for supporting diverse projects and other business activities while providing exceptional customer service.
Primary Responsibilities:
- Maintain data integrity and accuracy through validation, which will likely include comparison to and review of official NCMS documentation.
- Collaborate with various business units to understand processes and collect data.
- Maintain and assist in the creation of content for internal and external communications.
- Respond to internal and external customer requests as needed. Identify customer needs and collaborate with internal NCMS departments.
- Provide project meeting support as needed via attending meetings, preparation and distribution of project meeting notes. Assist in the documentation and improvement of procedures.
- Assist in preparation and/or review of quarterly and final project reports.
- Maintain project information, collect and maintain data files/folders, develop presentations.
- Become trained and proficient in specified core functions within the organization.
- Perform other duties as requested.
Requirements:
- Must be a citizen of the United States.
- Must have or be eligible to obtain government security clearance.
- Must be fully vaccinated against COVID-19 unless legally exempt.
- Flexibility to work a hybrid schedule; three days in the office & two days home.
- Degree in Business Administration, Science/Technology or related field or a minimum of 5 years’ experience in an administrative role with customer service and/or technology focus.
- Critical thinking & problem-solving skills are required.
- Microsoft Office 365 experience.
- SharePoint functional knowledge.
- Effective communicator in written and oral formats.
- Demonstrated high level of organization and attention to detail.
- Demonstrated ability to develop and deliver suggestions for process improvements.
- Demonstrated customer service excellence.
This position is contingent upon the successful completion of a background screening, which may include checks for criminal history, driving records, financial history, and education verification, as permitted by law.
NCMS IS AN EQUAL OPPORTUNITY EMPLOYER
