Lead Business Analyst CPQ

CSG • Full-time • Remote (India) • 4m ago

Key Duties and Responsibilities

Primary:

Lead and facilitate workshops to gather, validate and refine business and functional requirements
Foster strong relationship with client stakeholders by understanding their pain points and business needs
Drive clarity in complex problem spaces and navigate ambiguity to guide stakeholders towards actionable problem statements
Actively manage customer engagement and expectations throughout the project lifecycle to ensure alignment on scope, priorities and deliverables
Translates business requirements to technical requirements while balancing them between what’s technically feasible and financially and functionally reasonable
Serve as a trusted advisor to client stakeholders by providing sound consulting guidance related to best practices and industry standards adoption

Secondary:

Dive deep into the telecommunications industry to build expertise across markets, products, sales, delivery and operations
Contribute to the quote-to-billing solution design including product catalog definition, the pricing and costing structure
Design high-level business processes aligned with end-to-end fulfilment journey of telco products
Liaise with technical teams to ensure technical design and solution configurations are aligned with business requirements
Support system integrations across the quote-to-billing journey
Coach and mentor junior analysts to ensure consistency and quality of deliverables across the team
Contribute to continuous improvement initiatives within the BA methodology and toolkit

Skills and Experience

Ability to use exceptional communication skills to manage client expectations through workshop and feedback sessions
Ability to summarise solution proposal including inputs, considerations, and recommendations concisely and accurately to obtain feedback and approvals
Ability to constructively and confidently challenge client requests that fall outside of scope or viability considering technical feasibility, delivery timelines and cost implications
Strong telco industry and product knowledge

Desirable

Experience in product catalogue, CPQ or order management
Exposure to TM Forum standards and TM Forum Open APIs
Experience working in enterprise and/or wholesale telco segments
Familiar with UI/UX design

Location(s):

India Remote

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