Our Mission
New Leaders develops transformational school leaders and advances policies and practices that ensure high academic achievement for all children—especially students from under-resourced communities.
Position Details
The Director, Strategy and Revenue Operationswill be based out of a home office located anywhere within the contiguous United States (Pacific, Mountain, Central, and Eastern time zones) or United States territories that fall within the Atlantic time zone.
Position Overview
The Director, Strategy and Revenue Operations ensures the External Relations team has the infrastructure, planning systems, and operational tools required to deliver on enrollment, partnership, and fundraising goals. This role serves as the central driver of operational clarity - turning cross-functional strategies into executable plans, performance insights, and scalable systems.
This position leads quarterly planning and performance reviews, builds shared dashboards and campaign tracking tools, and ensures that systems infrastructure and documentation support team-wide alignment and continuity. The Director also oversees the team’s RFP, contract, and vendor management processes to ensure efficient and compliant execution across workstreams.
This role reports to the Senior Executive Director, Strategy & Recruitment.
Specific Responsibilities
Operationalize External Relations Strategy
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Translate cross-functional goals into actionable project plans, timelines, and implementation systems that support execution across Marketing, Partnerships, Recruitment, and Development
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Facilitate internal planning calendars, team meetings, and retrospectives to ensure alignment and promote continuous improvement
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Lead quarterly performance reviews and cross-functional check-ins to monitor progress, identify gaps, and recalibrate as needed
Build and Maintain Performance Dashboards
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Design and manage real-time dashboards and reporting tools that track funnel performance, KPIs, and ROI across revenue-generating functions
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Partner with team leads to build shared scorecards and campaign dashboards that inform day-to-day decisions and long-term planning
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Ensure consistent use and accurate input across data platforms including Salesforce, HubSpot, and marketing automation tools
Streamline Contract, RFP, and Vendor Operations
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Manage the full lifecycle of contract processing, from internal approvals through execution, in close partnership with Legal, Finance, and program teams
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Lead the RFP and RFQ submission process across the External Relations team, including cross-functional coordination, timeline management, and packaging
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Oversee vendor onboarding and management to ensure systems continuity, security, and performance expectations are met
Improve Systems Infrastructure and Documentation
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Design and maintain centralized infrastructure for critical team systems, SOPs, workflows, and decision-making frameworks
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Ensure that internal documentation is accessible, up to date, and supports knowledge transfer and scale
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Coordinate platform improvements and manage key technology vendors in partnership with the Technology team
Advance Cross-Functional Planning and Forecasting
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Drive scenario modeling, budget-informed planning, and forward-looking projections that guide campaign pacing, resource allocation, and team capacity planning
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Build infrastructure that enables visibility into enrollment, fundraising, and partner pipelines—surfacing insights that improve responsiveness and execution
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Support the CERO and other senior leaders in aligning operational levers to revenue goals
Support Revenue Strategy Execution
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Partner with the Chief External Relations Officer to design and maintain systems that enable shared performance accountability across all revenue channels
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Monitor and improve data hygiene, reporting accuracy, and performance pacing across philanthropic and earned revenue streams
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Lead special initiatives related to team structure, tool integration, and organizational readiness that support external revenue growth
Meeting and Event Planning
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Coordinate the planning and logistics for team meetings, retreats, and strategic convenings to reinforce shared planning rhythms, strengthen collaboration, and support team alignment across functions
Perform other duties as assigned.
Qualifications and Competencies:
Educational Background: Bachelor’s degree required.
- Advanced degree in strategy, public administration, or business a plus.
- Professional Experience: Minimum 7 years of relevant professional experience required.
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3-5 years' experience in strategy, operations, or business systems leadership required—preferably in a mission-driven, growth-focused organization.
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Team-Driven: Proven ability to collaborate effectively with individuals across a variety of backgrounds and experiences; must be results-driven while maintaining a collaborative and inclusive leadership style.
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Mission Alignment: Passionate belief in academic excellence for every student, aligned with New Leaders' mission.
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Communication and Data Analysis: Demonstrated ability to transform data into actionable insights through high-quality analysis, reporting, and visual storytelling tailored to diverse internal and external audiences. Clear, concise communicator who can manage across functions, levels, and timelines.
- Technical Proficiency: Strong proficiency with CRM platforms (Salesforce preferred), project management tools (e.g., Asana, Monday), and marketing automation/reporting platforms (e.g., HubSpot). Expertise in Microsoft Office Suite is essential, with a high functioning knowledge specifically in Word, Excel, and PowerPoint.
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Strategic Thinking: Strategic, systems-oriented thinker with strong execution skills and high attention to detail. Excellent oral and written communication skills, and a customer-focused mindset.
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Project Management: Experience leading cross-functional planning, managing performance infrastructure, and coordinating complex operational workflows.
- Organizational Skills: Demonstrates superior organizational, time management, and problem-solving skills, capable of managing multiple projects in a fast-paced environment.
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Team Collaboration: Proven ability to work effectively with teams, prioritize tasks, delegate responsibilities, and maintain a positive, learning-oriented attitude.
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Travel Requirement: Ability to travel up to 10%, in alignment with New Leaders' travel policies.
Physical Requirements
The employee's routine activities involve sitting, talking, hearing, and using hands for tasks like typing, filing, and handling objects. Visual acuity is necessary for keyboard use, data analysis, transcribing, computer terminal viewing, and extensive reading. The role may involve ordinary ambulatory skills for visits to other locations or the ability to perform activities like standing, walking, lifting, carrying, and moving light-weight items. Proficiency in hand-eye coordination, along with dexterity in arms, hands, and fingers for tasks like grasping, operating standard office equipment, and learning technical information, is essential.
What We Offer
Note: Salaries vary based on geographical location. After applying, candidates who move forward in the hiring process are provided with a salary for their geographical location.
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Employees may be eligible for merit awards and/or bonuses depending on their role, organizational guidelines, and individual performance.
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Employees regularly scheduled to work 20 or more hours per week may be eligible to participate in New Leaders’ benefits, including:
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New Leaders Wellness Program
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Medical plan options, dental care, and vision
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401K plan
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Generous paid-time-off (PTO) benefits
New Leaders is an equal opportunity employer. New Leaders evaluates applicants for employment on the basis of qualifications, merit and work-related criteria and does not discriminate on the basis of race, color, religion, sex, national or ethnic origin, age, sexual orientation, gender identity, mental or physical disability, handicap, pregnancy, childbirth, medical condition, marital or familial status, family responsibilities, veteran status, personal appearance, political affiliation, matriculation, or any other characteristic protected by law in administration and operation of its Programs and activities, including admission or access thereto, or treatment or employment therein. All qualified applicants will receive consideration for employment regardless of such status and will not be discriminated against on the basis of such status.
