Retail & Sales Operations Manager

JOINTHIRE SINGAPORE PTE. LTD. • Full-time • Singapore • 4m ago

About Company:
Established in 1968, our client has evolved into a distinguished leader in the field of exclusive collectibles and art pieces. They produce high-quality collectibles while maintaining a strong commitment to excellence and innovation.

Job Description:

Sales Performance & Profitability (manage annual sales budgets for the retail shop channel, monitor store performance; initiate corrective action plans as needed, analyze sales trends, set realistic targets, and develop strategies to grow revenue and margin)
Collaborate with product teams, work jointly with marketing to effectively execute promotional campaigns
Store Operations & Standards by oversee consistent adherence to company policies, operational procedures, and brand standards across stores.
Implement inventory control
Ensure compliance with local regulations (e.g. workplace safety, fire safety, consumer protection, MOM guidelines).
Conduct regular store audits
Ensure efficient and accurate use of POS systems and retail technologies.
Team Leadership & Development (Recruitment & conduct on-site training covering product knowledge, service, policies, and post-purchase support procedures)
Perform regular staff performance appraisals
Customer Experience & After Sales (Uphold exceptional customer service standards across all stores)
Visual Merchandising by develop and maintain visually compelling merchandising guidelines
Inventory Management & Security (Implement security protocols for storage and handling of investment-grade items)
Events & Ad-Hoc Projects
Reporting & Analysis (prepare detailed reports on sales performance, operational metrics, after sales outcomes, event ROI, and store efficiency.

Job Requirements:

Bachelor’s degree in Business, Retail Management, Finance, or a related field.
Minimum of 5 years in retail or operations management with exposure to investment-grade precious metals or financial products.
Proven track record managing P&L, budget planning, and delivering measurable sales growth in high value retail environments.
In-depth understanding of investment precious metals markets, including product features, market trends, and compliance requirements.
Strong customer-service and after sales skills, with experience in post purchase support and retention strategies.
Experience planning and executing events or in-store promotions, coordinating logistics and measuring ROI.
Commercial and financial acumen: proficient in interpreting sales data, managing margins, and optimizing financial performance.
Data & analytics orientation: confident in using KPIs to steer strategy and operations.
Leadership & people management: skilled in team development, coaching, and performance management.
Operational excellence: organized, detail-oriented, and adept at juggling multiple priorities.
Retail technology know-how: experience with POS, inventory systems, and analytics platforms.
Regulatory & risk awareness: experience managing compliance related to high value product retail.

Compensation:
- Working hours: Mon - Fri, 8am to 5:30pm