Firmable is Australia’s definitive B2B database that helps businesses drive smarter decisions and outperform by knowing more about their leads, customers, and candidates than ever before. We’re a start-up with strong investor backing and are busy building out a team of smart, innovative, and collaborative individuals who thrive in dynamic, fast-paced environments.
Reporting to the Chief Revenue Officer (based in Melbourne), this role will own Firmable’s revenue operations function, working across sales, marketing, and customer success to ensure our go-to-market engine runs smoothly and at scale. You’ll be the backbone of our commercial team, enabling efficiency, visibility, and growth through systems, data, processes, and insights.
Key responsibilities
- Own sales reporting and dashboards – weekly, monthly, quarterly, ad hoc, and real-time – providing leadership with accurate insights and forecasts
- Manage HubSpot CRM, including administration, workflow management, automations, data quality, and integrations
- Review and optimise the sales tech and martech stack, identifying opportunities to improve efficiency, adoption, and ROI
- Ensure data integrity across systems and processes, enabling accurate pipeline management, attribution, and performance tracking
- Collaborate with finance and leadership on revenue forecasting, target-setting, and KPI reporting
- Own partner reporting, tooling, and revenue share payment management to ensure accuracy and timely execution
- Partner with sales leaders on account allocation, territory design, and outbound targeting strategies
- Support sales enablement initiatives in collaboration with management – including Notion documentation, playbooks, automation, and process improvements
- Assist in building and executing sales and marketing campaigns in HubSpot and Smartlead
- Leverage Firmable’s data for CRM enrichment, segmentation, and ongoing database hygiene
- Provide deal desk support, including deal reconciliation and Stripe configuration for complex deal structures
- Provide operational support for cross-functional initiatives, including onboarding, customer lifecycle tracking, and campaign measurement
- Act as a trusted partner to the CRO and leadership team on scaling Firmable’s revenue operations function
To be successful you will have the following skills and attributes
- 3+ years of experience in revenue operations, sales operations, or marketing operations (B2B SaaS or tech experience preferred)
- Strong experience with HubSpot CRM and marketing automation – exposure to Smartlead or similar outbound tools is a plus
- Analytical mindset with the ability to build dashboards, track KPIs, and translate data into actionable insights
- Familiarity with sales compensation, deal desk processes, and financial reconciliation workflows
- Experience managing sales and marketing technology stacks, including evaluation and implementation of new tools
- Excellent process design and documentation skills, with a knack for making complex workflows simple and scalable
- High attention to detail and strong organisational skills, with the ability to manage multiple priorities in a fast-paced environment
- Self-driven and resourceful, with a collaborative approach to working across teams
Why join Firmable?
- High-impact role – own and shape Firmable’s revenue operations function in a high-growth, investor-backed start-up
- Leadership exposure – work closely with the CRO and senior leadership to drive company-wide revenue outcomes
- Career development – opportunity to expand responsibilities and grow into a senior operations leader as the company scales
- Flexible hybrid working – remote-friendly with an office in Melbourne
If you are looking for your next opportunity and want to work for a dynamic, fast-paced tech company where you can make a real impact – apply today.
About Firmable
Firmable is Australia’s definitive B2B database helping businesses drive smarter decisions and outperform by knowing more about their leads, customers, and candidates than ever before. Our platform provides access to the largest database of companies in one place with a rich set of attributes – from table stakes like location, industry, and employees; to next-gen data points such as company tech stacks, web traffic, and reviews; and deep local information including ABN mapping. It allows sales and marketing teams to accelerate growth and better engage with their customers; helps recruiters identify and attract the right candidates; and saves time for anyone seeking reliable market intel.
